- Report: #1103163
Report - Rebuttal - Arbitrate
Complaint Review: Walgreen's
Walgreen'sN Buckman Shepherdsville, KY 40165 Shepherdsville, Kentucky USA
Walgreen's RIP OFF Shepherdsville Kentucky
*UPDATE Employee ..inside information: Customer was offered every solution
*Author of original report: Obviously not the "average american"
*General Comment: More then likely....
*Author of original report: ...I've tried your suggestions....
*Consumer Comment: A bit dramatic
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I have never in my life been more disgusted with a store in my whole life. I called the Walgreen's in Shepherdsville on 11/26 to request a refill. They said it will be ready around 5 pm. Ok no problem. I drive up to the window where I wait for 40 minutes for my RX to be filled. The cashier took my co-pay and I drove off in a hurry to catch my flight to see my brother for the first time in 6 years for the holidays. As I get home, I hurriedly opened my bag from Walgreen's, to find that I was only issued 5 of the 30 pills. I immediately got on the phone and spoke with a rep from the pharmacy who while was as rude as can possibly be issued no apology as to not telling me that there was only a few pills in the bag and that I would have to come back at a later date to get the rest of my RX. I explain to her that it would be impossible since I was on my way to CA. I asked to speak with a manager, Justin, who was even less help. I have since called 800-Walgreens, to speak with corporate about how I should go about getting the rest of my RX. Every time that I speak to them, they promise me a call back, which never happens. So now I am on my last pill and am going to have to do without all because a company that is suppose to care about my health cares more about the almighty dollar. You would think that it would be important to give the customer all the information about their RX and the option of if you don't have enough pills to fill my RX, then I should have been able to take it somewhere else.
This report was posted on Ripoff Report on 11/30/2013 07:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/Walgreens/Shepherdsville-Kentucky-40165/Walgreens-RIP-OFF-Shepherdsville-Kentucky-1103163. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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