- Report: #1129241
Report - Rebuttal - Arbitrate
Complaint Review: walgreens
walgreens walgreens at 6818 North Armenia ave tampa FL, 33604 lindsey shaw "pharamcist" Lindsey shaw discriminates against you based on what you look like and hides behind corporate policy. tampa Florida
*General Comment: re translation
*Consumer Comment: And what a typical reponse it was...
*General Comment: response.
*Consumer Comment: Justification
*General Comment: i doubt the two comments so far even read more than the first paragraph and then did the same thing the guy is reporting discriminating on 0 evidence.
*Consumer Comment: You are aware, aren't you that pharmacies and doctors are under intense pressure from the FDA to scale back on narcotic painkillers?
*Consumer Comment: You sound like an addict...
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Went to fill a prescription and the only thing i said was, "can i leave these perscriptions with you to fill" and the "pharmacist" Lindsey Shaw took a look at it doesn't go to the computer or anything and tells me it failed their good faith policy and I could not fill at any Walgreens. There was literally no reason given, the whole time from the time I handed her my scripts till the time she told me that was less than a minute. Afterwards i asked her why and she said and i quote, "According to our policy i don't have to have a reason and i don't have to give it to you".
Realizing i was at a dead end i left and sure enough I go to another Walgreens and a flag has been put on my account. The second walgreens pharmacist did a search and said she had no idea why the pharmacist would do that as she would have filled it without a second glance. I was told and i quote, " she must not like you" and she had heard similiar complaints from other customers but none so severe.
I had filled at that Walgreens for years. never complained and was not given a reason for the flag by the "pharmacist" the store manager or when I complained to corporate other than when I went back to ask why she told me it was because my medicines where from 2 different dr's and they could not be mixed despite the fact I've been on the same medication and the same doctors for 8 years and have filled at that pharmacy for 6 of the past 8 years. Lindsey then went on to tell me she made sure to do the flag so that i could not fill at any other walgreens this month as no one looks at flags older than 30 days which of course corporate walgreens said was not accurate as did the other walgreens i went to.
I called both my Dr's to ask and both laughed and said whatever the reason for her saying that it was not medically motivated.With that information i went back to the second walgreens to see if they could do anything and they said no that they cannot remove the flag only the pharmacist that wrote it can and it stays on your account for a minimum of 6 months. The second walgreens also confirmed that it is completely normal for two different scripts to come from 2 different doctors considering they were from different specialties and she also confirmed that thier was absolutely no conflicts with the medications.
The pharmacist at the second walgreens went on to state that the company policy is if thier is a conflict that the pharmacist should check my medical history and see if i've been on the same medications (i have been for the past 5 years) and if thier is still a question to contact my doctors and find out if the need for the perscriptions outweighs the risks but neither is reason to deny filling for someone but even if she felt strongly enough to not want to fill it it was certainly not a reason for flagging your account so you can't fill at any walgreens.
I have to say this is not the only Walgreens where the "pharmacists" treat you like crap because they prejudge you based on what your taking or your appearance. I avoid 2 other walgreens because they treat you like your a drug dealer or a junkie for filling controlled substances. I get that thier is a problem in florida and that the DEA is giving all pharmacits a hard time but taking a bad situation and making it worse for patients, for patients that need thier medication so they are able to work are able to play with thier 1 & 2 year old children.
I contacted Walgreens district office and filed a complaint which I was told that i would be updated on what the outcome was within 2 days. at the time of this filing its been 6 days and have not heard back from Walgreens corporate. I am not wholly surprised by this because the women taking the complaint was defending the pharmacist and said she said that they get alot of complaints like this if one of the medications are a controlled substance and went on to add that they do not need to give a reason for why they would not fill for you but it generally has to be a really important reason for her to flag my account. She also further stated that it was not the pharmacist's fault she acted this way but it is all the DEA pressure on them.
IF you don't want to risk being banned from every Walgreens avoid this location at all costs. heck if you don't want to get treated like crap for getting a perscription don't go to 90% of walgreens. over the years i have been asked by various walgrens pharmacists to bring in MRI's, Copies of my report from my Neurosurgeon, various medical records, drug tests reports, urine analysis reports (my doctor fandomly does these tests to make sure that only the people that need this medication are perscribed it, etc etc), confirmation of injury from a second doctor as one doctor's diagnosis is not enough to fill my perscriptions and so on and so forth. I have even been asked by walgreens pharmacist if i have tried IBprofen or Tylenol instead of my perscription to which i told him i spent years taking 8,000mgs of ibprofen & 2,000mg of Tylenol a day for years until a blood test pointed to problems with my liver and kidney's forcing me to go on this medication in the first place.
I'm an IT Network Engineer & a small business owner and am always well dressed and respectable every single time i go to walgreens simply for the fact i don't want to be prejudged on my apearance. I am assuming that something in my apperance or demeanor makes the pharmacist want to judge me and think for some reason. I wish that it was a law that they had to check our medical history before making assumptions that i don't really need this medication and a dozen other doctors and several dozen therapists must all be wrong but they don't care what other people think because they are protected by corporate's policies to treat you like dirt if they are in abad mood or have a personal adgenda or for whatever the reason. Walgreen's pharmacists hide behind a company policy and treat whoever they want like crap. based on their own personal beliefs and opinions.
I wish that Walgreens pharmacists would take to the time to ask and find out that according to my doctors i'm 20% disabled and am elligible for disability but don't because my medication alllows me to work. That i'm a small business owner that works though agonizing pain to provide for his 1 & 2 year old. That without medication i can barely pick my children up, that i can't sleep for more than an hour without having to wake up in extreme pain and change positions because it hurts so bad, that because the 4 herniations i have in my neck are so close to my brain stem that i constantly get migraines and that the other herniations i have in my lower back hurt so bad and cause the muscles in my back & neck to knot up so much so that one of my legs gets shortened by an inch if i don't have regular therapy to correct it. that i have been diagnosed with RA &/or Fybromyalgia in addition to the herniations or that the damage i did to my kidney & liver from having to take OTC medications like Tylenol & ibprofen because of the crusade of pharmacists against patients that they "feel" shouldn't have the medications.
The ripoff in all this? Discrimination of patients on a gut feeling by the "pharmacists" who then don't have to tell you if they are being racist, or prejudice or don't like you or are simply having a bad day or they don't like your clothes or that you didn't bribe them. Not enough? Then these "pharmacists" are defended by corporate and complaints like mine swept under the rug. The law should be changed that the pharmacists have to have a medical justification for denying you & they have to have a real reason for flagging your account so you can't fill any perscription at any other walgreens.
But until the day that this is a law thankfully we have other people that help right wrongs like the people at RipOffReport.com. Thank you all for reading and keeping me in your prayers. And anyone that is suffering and is treated like dirt simply for suffering my prayers are with you.
This report was posted on Ripoff Report on 03/08/2014 11:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/walgreens/tampa-Florida-33604/walgreens-walgreens-at-6818-North-Armenia-ave-tampa-FL-33604-lindsey-shaw-pharamcist-L-1129241. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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