- Report: #1104375
Report - Rebuttal - Arbitrate
Complaint Review: Walkabout Harnesses
Walkabout Harnesses849 Almar Ave, STE C-277 Santa Cruz, California USA
Walkabout Harnesses Walkabelly harness, dog harness. Cathy Erwin Rude, bad customer service, refused a legitimate return Santa Cruz California
*Author of original report: your mistake
*General Comment: Your mistake...
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I ordered a Walkabelly harness for my dog. He weighs over 100 pounds and had to have kneee surger on both rear legs. I am extremely dissappointed with both the product and the customer service. I spoke to them before ordering to explain that my dog was a difficult fit and I was concerned and didn't want to be stuck purchasing a product that didn't work for me. I was reassured that returns were easy as long as the product was unused. I recieved it, tried it on my dog one time and knew immediately it would not work. In spite of paying an extra $25 dollars for a ridiculously shoddy and small chest strap, the harness just slid up my dog's body and was completely useless. After that one try on and walk attempt, I repacked the harness and called the company. I was assured I could return the product. My return was rejected because they claim the product was used. This is absolutely absurd. The velcro sits on the fake lambs wool and collects white particles from the wool. It was like this when I received it. My dog is a red brindle...not a white lamb. When I called to speak to them about this, Kathy was extremely rude and hung up on me. Her attitude was defensive and I just called to get to the bottom of the issue. If the harness was dirty, then they sent it to me that way, because we couldn't have dirtied it after one try on. My dog is a clean and lives inside the house. They are pretending the harness has been used so they can avoid sending me a legitimate refund. Its a shame, I really thought I had found good small company that I could rely on and trust, but they proved to me that they don't deserve my business or my trust.
This report was posted on Ripoff Report on 12/04/2013 03:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/Walkabout-Harnesses/Santa-Cruz-California-95060/Walkabout-Harnesses-Walkabelly-harness-dog-harness-Cathy-Erwin-Rude-bad-customer-servi-1104375. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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