- Report: #1171060
Report - Rebuttal - Arbitrate
Complaint Review: wallmart#3350
wallmart#33505198 boulder hwy. las vegas, Nevada USA
wallmart#3350 satisfaction guaranteed? no implied warranty item number removed from data base denied any satisfaction las vegas Nevada
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about 6 weeks ago the keyboard on our desktop computer gave out so no big deal.it was 3 years old and has gone through heavy usage by 2 teenage kids and myself.time to get a new one.i origionaly bought the computer at wallmart so i went back to wallmart and purchased a replacement key board .this time getting a wireless, more streamlined one.i paid 29.99 and thought ok,good for three3 more years. WRONG.At the 6 week mark it quit so i brought it back for an exchange.unfortunately i missplaced the reciept which is un common for me because i keep all reciepts but this one got away.i still had the box with the item number and the wallmart logo so i didnt think a problem would happen.bottom line was that wallmart wont take back electronics without a reciept period.this was unsatisfactory to me so i asked to see the MGR.i pleaded my case and they said ok even exchange.when they input the item number into their system it didnt come up and this changed everything.the mgr said nothing he can do for me now and brushed me off like i was a peon. isaid im not satisfied and on the wall it says my satisfaction is guaranteed.i said the box is wallmart.i bought it here off a bulk stack in the electronics dept,when i bought it the system recognized it.he ignored me again.now im upset and im fighting for principle and im not giving up.thje MGR was not giving in either.at this point it became not worth the pursuit of whats right or the headache.any other dept store would have taken care of me but the retail giant doesnt care about the customer at all anymore or their employees and this is evident by the large amount of staff and terrible customer service.they ignore you and actually avoide you when you get eye contact.then when you do get their attention they dont know anything.this was my last trip to wallmart forever for sure,for real.
This report was posted on Ripoff Report on 08/20/2014 10:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/wallmart3350/las-vegas-Nevada-89122/wallmart3350-satisfaction-guaranteed-no-implied-warranty-item-number-removed-fr-1171060. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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