- Report: #1089263
Report - Rebuttal - Arbitrate
Complaint Review: walmart FamilyMobile
walmart FamilyMobilehampton, Virginia USA
walmart FamilyMobile Walmartfamilymobile.com has charged me for 3 months service when they disconnected my service 3 months ago. I was told by walmart that if I chose to end the service jusy NOT pay for another month when time ended.Now they say I had to call and cacncel.I would be charged for every month until I paid up the account and then call to cancel.I should not pay for services I am not getting.BIG ripoff!! hampton Virginia
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My husband and I bought the Walmart Family Mobile plan at Walmart in Hampto,Va. We were told if we not to use one of the phones ,just donot renew it at the end of a month and it would be no problem. We decided that we could afford one of the phones because my husband became unemployed and I am disabled. The service was disonnected on Aug. first by Family Mobile. However, I am being billed for every month just as if I had service!! I called the customer service department and was told I would have to pay up the bill and then call them to dissconnet. If I did not they would continue to charge monthly charges. I refuse to pay for services that I have not had. They are training their employes to lie or they dont make them aware of the way the service works. This is not right!
This report was posted on Ripoff Report on 10/03/2013 01:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/walmart-FamilyMobile/hampton-Virginia/walmart-FamilyMobile-Walmartfamilymobilecom-has-charged-me-for-3-months-service-when-the-1089263. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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