On the night of July 9 2007 my 3 month old baby flipped out of the shopping cart close to the dressing room/maternity /purse section in the store. I was appauled. She screamed drastically. Two or three women came up to me and asked if I was alright or if the baby was. My 3 month old daughter was shakened up. Luckily she was strapped into the car seat, because she landed face down. I immediately went to the front of the store with my spouse and two children and told the associate what happened as my daughter scrambled to check out in the self check out. The associate said she would call a supervisor but one did not show up promptly and my baby had already started to fall asleep. In fear of a concusion I immediately took her to the local hospital. The associate mentioned on our way out to file a claim or call from the hospital. I called Walmart back at approx. 0100 in the morning where an associate told me that I should call back during the day following because no one was there at the time who could file a claim. On one eye due to lack of sleep of being at the hospital all night I called back the next morning and spoke to an associate supervisor and filed the claim. I was told they would obtained video, etc. and forward it to their Claims Management Dept. I did not hear from anyone for a couple of days so I called in a found that I case was being handeled by a particular indiviual. To make a long story short- 2 months later they finally get back with me to tell me that they will not be paying out on this claim.
Even though my daughter sustained injury of over $7000.00 in medical bills for xrays/cat scan/ MRI and an over night hospital stay. It is not known because of her age what degree of minor head injury or whip lash she may have endured. I am appauled because I was told by the person at Claims Management Inc. that I could send them the medical bills which I did. After waiting two months before I was told that they finally started to look for the supposed cart that was damaged, and lack of video tape(which I believe is bogus). I then contacted the store manager and told him my frustrations with their claims department and there misleading actions. I also contacted Walmart Corporate Offices and left message with phone operator. I would like two locate the two or three witnesses to the actual incident in the store. I notified our local newspaper Daily Press on a voice recording and also left email to Fox 11 news. This is very important not only for my case but for all the mothers out there that might undergo a situation such as this. It is a true shame that an american store that we all love and shop at has such poor representation and cannot take care of its responsibilities in a professional and fair manner.