• Report: #1079318

Complaint Review: walmart family mobil cell phone plans

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Mon, August 26, 2013
  • Updated: Tue, August 27, 2013

  • Reported By: rileyfl58 — Nashville Tennessee
walmart family mobil cell phone plans
Nashville , Tennessee USA

walmart family mobil cell phone plans very poor customer service and very confusing bill cycles and cant get the same answer twice for the same question Nashville Tennessee

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I bought a 200$ phone from wal mart and went with the wal mart family plan because i thought that walmart stood behind what they sold to the american consumer. First complaint i have is i upgraded my supposedly unlimited data plan because once u use a certain amount it slows your speed down to the point that it is almost useless to use the internet. so i went with the 40$ g plan so i could get more internet for the month i then cancelled the service before my next billing cycle so i thought because they have two different days that my bill is due. One says its due by the 5 th of every month and the next one says it is due by the 23 rd of every month. So now my 40$ bill was 80$ that month and that is what i had ordered. So the next month's bill comes and it is for 80$ again after i had canceled it. So i call customer service and explain the situation the agent tells me i didnt cancel in time so he explains because i cancelled 4 days into the next cycle it would only charge me for the four days but my bill was still 80$. He then said he couldnt fix that on his end that i had to email them to fix it so i email them and a week goes by with no response I call them back explain it all over again and was told that i hadnt even cancelled it yet so i cancelled the plan again and was told to just pay the bill and it would fix itself the following bill. Trying to solve problems with the walmart family plan is very painful and aggravating. I have 2 different due dates every month when i cancelled a service with them they charged me for another month and i never even got to use the service that month but had to pay for it. Customer service gave me different answers everytime i called them they should have my phone records in front of them why cant they give me a straight answer it shouldnt change. U have to email them when u have a person on the phone with you why 


This report was posted on Ripoff Report on 08/26/2013 10:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/walmart-family-mobil-cell-phone-plans/Nashville-Tennessee-37221/walmart-family-mobil-cell-phone-plans-very-poor-customer-service-and-very-confusing-bill-1079318. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on walmart family mobil cell phone plans

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.

Wal-Mart.com USA, LLC


Ripoff Report Legal Directory