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Report: #1309198

Complaint Review: WalMart Family Mobile - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Shalon — Dalllas Texas USA
  • Author Confirmed What's this?
  • Why?
  • WalMart Family Mobile Nationwide USA

WalMart Family Mobile Powered by T-Mobile Keeps billing me for a phone that was cancelled and already pro-rated since it was within the billing cycle Nationwide Nationwide

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On May 7, 2016 I cancelled my husband's cellphone from my account. I was informed that I would receive a bill pro-rating the bill because it was still part of the billing cycle. So on May 17, 2016 I paid a partial payment of $1.00 to the account. I received a text message from Walmart saying I owed a balance of $77.00. Normally, the bill is $85.01 each month.

On May the 28, 2016 I called 611 to make the payment of $77.00 only to be informed that my bill was $74.94 which would bring my total to $75.94. This was after my husband was taken off of my account. Then today June 2, 2016 I receive a text from Walmart saying my bill is $59.83. This cannot be true because I took him off on May 7, 2016 and was told my billing cycle is April 29- may 28 so if they pro-rated the line why is my bill $59.83 and it should only be $45.85 with taxes.

I contact walmart only to have Operator Sarah scream at me so I hang up, call back and speak with an Indian operator whom I barely understood. I asked to speak with someone else and she hung up on me, not when I'm paying to use your services ma'am. Then I call back and get Operator Ceasar who was plesant but I wanted a supervisor at this pont. So I get Supervisor Doilan and he tried to break down the bill but what he was sying didn't make any sense. I have each bill dating as far back as December and he was wrong and I toold him so. He would ask questions and then would not let me answer those questions.

He then tells me I have to go to consumerrelations@myfamilymobile.com to dispute the claim and that is what I did. I was not able to find the consumer relations division. It seemed as though I was on a page for people who were trying to add a phone, change a number, create an account (which I already have), or change passwords and I was trying to do neither. I refuse to keep paying for a number that is no longer on my account. It has been nearly a month and I'm still paying for this number. 

This report was posted on Ripoff Report on 06/02/2016 06:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/walmart-family-mobile/nationwide/walmart-family-mobile-powered-by-t-mobile-keeps-billing-me-for-a-phone-that-was-cancelled-1309198. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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