• Report: #1065814

Complaint Review: walmart family mobile

  • Submitted: Wed, July 10, 2013
  • Updated: Wed, July 10, 2013

  • Reported By: michael stout — akron Ohio
walmart family mobile
3844 cottage grove rd akron, Ohio USA

walmart family mobile michael stout dispute bill akron Ohio

*UPDATE Employee: WFM

*Consumer Comment: Watch out what you do

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i purchased a pre paid phone at walmart and i didnt like the phone so just a few days later i returned the phone since then i have recieved a bill for 71.82 i was not toild that i needed to call customer service to cancel the service i do not feel i need to pay this amount i no longer had the phone i lost money on min because i was only a few days into the 30 days of min and walmart should have told me that i needed to call to cancel it is a pre paid phone no contract thats why i went with pre paid so i didnt have to be sent a bill just pay as you go would like to have this resolved asap 


This report was posted on Ripoff Report on 07/10/2013 06:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/walmart-family-mobile/akron-Ohio-44319/walmart-family-mobile-michael-stout-dispute-bill-akron-Ohio-1065814. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

WFM

AUTHOR: spooky j - ()

Walmart Family Mobile is a POSTPAID, not a prepaid service.

If you wish to dispute the charges, send your name & WFM account number with a detailed description of your issue to:

creditrequest@myfamilymobile.com

 

they usually respond within 5 business days.

 

You DO have to call to cancel your service. Walmart employees are often misinformed about the service (You'd think they'd know better, since it's a Walmart cellular provider).

source: 

https://www.myfamilymobile.com/Support/DeviceSupport/DeviceSupport.aspx?supporttype=BILLINGFAQ

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#2 Consumer Comment

Watch out what you do

AUTHOR: MochaG - ()

i was not toild that i needed to call customer service to cancel the service

I believe you have to either sign something or given a paper/contract/online page (to read) in order to get the phone. When buying anything and want to return, you must be careful and look for any special instruction for cancelation/return regardless how you feel like. If they legitimately gave you paper/contract/online page, you are responsible to read it. If you did not follow the instruction, I am afraid you will not be able to legally dispute the charge.

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