- Report: #1113141
Report - Rebuttal - Arbitrate
Complaint Review: Walmart Family Mobile
Walmart Family Mobile8520 N Beach St, Fort Worth, TX 76244 Fort Worth, Texas USA
Walmart Family Mobile They are theives.... The most pathetic, or lack of, customner service I have ever experiemnced. Fort Worth Texas
*Author of original report: An employee speaks out, and says nothing useful
*UPDATE Employee ..inside information: Interesting
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Words cannot express what a poor choice you made if you chose Walmart family mobile as your mobile carrier. This company has zero customer service, and does not accept responsibility for any of their (many, many) failures. By far the most pathetic excuse for customer service (or lack of) I have ever experienced.
As background, I purchased a phone and signed up on September 7, 2013 and this phone never worked. Today's date is January 5, 2014 and this phone still does not work. Although I have contacted their customer support line 15 times (an hour wait each call to get to a person) they still can't get this phone to work. I have requested the cost of the phone and the three months in billing be refunded and not only have they still not done that, they won't even respond to my request.
In all of these calls escalations to supervisors and managers not one single return phone call. I can't for the life of me figure out why any of the people involved are still employed. They take no ownership, bear no responsibility, and only care about one thing… you paying them for your dissatisfaction. I had never been more dissatisfied with the company or more frustrated. I am considering a class-action lawsuit because, in my opinion, they stole from me. They never provided the service they represented, but were really quick to take my money.
I would be remiss if I did not mention the following; there was a representative from http://2020companies.com/ in the store when my wife and I arrived. He was strutting around the store like he was somebody, spouting about how wonderful the service was how quickly they could get us set up and that they would transfer phone number over with no issue at all. In other words he spouted a bunch of garbage with no knowledge of what he was talking about. I wish I had recognized this fraud then and walked away. It took an hour and a half in store to get the phone set up and they told us it would take 72 hours for the phone to start working and they transferred or phone number over to that phone.
The actual truth is, it took over an hour in the store, the phone has never worked and they lost my phone number which apparently can never be recovered. I had that phone number for 15 years and never had a problem, but they screwed it up as soon as they touched it. If You ever get the opportunity to work with 20/20 Companies (http://2020companies.com/) run, do not walk to the nearest exit. Not only did they talk me into this mess, they are zero help and will not lift a finger to help. I want to make sure I give them (http://2020companies.com/) the proper credit, for being as useless as every single person I have worked with at Walmart Family Mobile.
This report was posted on Ripoff Report on 01/05/2014 06:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Walmart-Family-Mobile/Fort-Worth-Texas-76137/Walmart-Family-Mobile-They-are-theives-The-most-pathetic-or-lack-of-customner-servi-1113141. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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