• Report: #958653

Complaint Review: Walmart Family T-mobile

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  • Submitted: Tue, October 23, 2012
  • Updated: Tue, October 23, 2012

  • Reported By: Cj — Brentwood California United States of America
Walmart Family T-mobile
Walmart return center 550 Lee rd Rochester, New York United States of America

Walmart Family T-mobile Sales Reps. & Supervisors at the help desk Lied about shipment over 8 times, Very poor customer service, Rochester, New York

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To whom it may concern,


What I'd like to request is, a credit to my account 925-325-4704. My
phone has been in your possession for the entire month so I've had no
access to use it.
I'd also like to request an even exchange policy: I sent you the LG
optimus one purchased for $148.88 and you sent me a $99.00 T-mobile
Concord.
Therefore this is clearly violating my customer rights. T-mobile has
mistreated me as you will read below.

Customer:
Carolyn Williams
813 Villa Terrace
Brentwood, CA.94513
925-325-4704    home #925-418-5333


On 12/31/2011 I purchased a LG Optimus one phone for $148.88. with SIM
kit, and handset protection.
ST#2697  OP#00003771 TE# 68 TR# 01804   ANTIOCH WALMART CA.

In July /2012 the phone went dead, I sent the phone back using the
handset warranty and a few days later I was using another LG Optimus 1
phone. [continued below]....
..... 8 weeks later that phone stopped working. I called Walmart
which iformed me to call this number to resolve the problem.
(877-760-8760)

The new phone went dead on Sept. 25. I called 1-877-760-8760 and he
told me to take the 2 small cards out and keep them, and then to send
the phone with the battery to:
   W.F.M     Walmart Family Mobile
  500 Lee Rd. Rochester N.Y 14606
He told me the LG optimus one is no longer available due to this
defect. The rep let me know I would be receiving a new T-mobile
concord in 7 days after the warehouse receives my phone. I sent the
phone 2 day air with a tacking number
 U.S.P.S 0312-1430-0003-0497-9428 your ware house received it at 9:01
am 8-31-2012 So I thought I should have my phone by  9-7-2012  (LIKE I
WAS TOLD)

I called the same number 1-877-760-8760 on the following dates to
inquire about the where abouts of my phone.

9-7-2012 they informed me I should have it in 2 more days. (LIE)

9-9-2012 they informed me maybe on the 12th I should get it (LIE)

9-14-2012 they informed me to wait a few more days (LIE)

9-19-2012 they informed me it would be a few more days that it indeed
shipped (LIE)

9-24-2012 I asked for a tracking number to prove to me your company
even shipped me a phone. They said they don't have one, and that the
ware house is in another state. I spoke to a supervisor Ann M. who
informed me I should receive my phone in a few days, I asked her what
type of phone was being shipped to me and she replied " An Optimus 1"
I then I informed her that the LG Optims 1 has been pulled form the
market due to the defect I've experienced twice, therefore I made it
very clear I knew she just lied to me! Ann put me on hold when she got
back on the phone she told me there are no phones we can ship to you,
and she had no idea when they were coming into the warehouse. She said
we have a special team that is taking care of all the customers with
this problem. I asked her well how are they to reach us if you have
the only phone number/phone and it's in a garbage at your ware house?
I don't believe there is a team she already lied the entire
conversation with me.
 ( In this conversation the supervisor LIED twice to me!)

SIX LIES IN 3 weeks what kind of company is T-Mobile running??

9-25-2012- I purchased a home phone and paid for a vonage plan which
was out of my budget!

5 Calls to your facility and I was LIED to each time!!!!

 On 9-27-2012 a phone was delivered to me from 500 Lee road I opened
the box and my old backing of the LG phone was in the box with a note
to ship it with #1019. The order #1019 was a new T-mobile concord
phone with no battery or a backing on it. T-mobile is the most
UN-professional business I've ever dealt with in my experience of 25
years of being a Service Rep. And not to mention the phone is a valued
at only  $ 99.00 which means I just lost 50.00 in value from using a
Family Team Mobile phone plan.

9-28-2012 I call the service line again and wondered what lies are
they going to tell me now? I spoke to the clerk who had such bad
English I asked him for another rep to answer my questions but instead
of transferring me he disconnected me!!


9-28-2012 I called back and spoke to a young girl who listened to my
issues. She told me 3 times we cannot do nothing for me because you
I'm not supposed to send you battery back with the phone. I asked to
speak to a supervisor which informed me if I go to walmart I can pick
up a new phone there.  I drove 20 min to Walmart and spoke with Jock
about the entire issue, who then told me he cannot do anything for me.

I'M SENDING BACK THE PHONE TO 500 LEE ROAD ON MONDAY, I WANT A PHONE
EQUIVALENT IN A PRICING STRUCTURE AND NOT $50.00 LESS THEN WHAT I PAID
THIS IS UNFAIR AND UNJUST!!  T-MOBILE CANNOT JUST TREAT PEOPLE LIKE
THIS AND NOT GET REPRIMANDED IN SOME WAY.

9-29-2012 I called and spoke to a supervisor who gave me in detailed
information as to why this situation occurred. He has my home phone
number to call me later to resolve the battery/back cover issue.


Truly one of the hundreds of angry customers,

Carolyn Williams

This report was posted on Ripoff Report on 10/23/2012 05:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/Walmart-Family-T-mobile/Rochester-New-York-/Walmart-Family-T-mobile-Sales-Reps-Supervisors-at-the-help-desk-Lied-about-shipment-ove-958653. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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