- Report: #922576
Report - Rebuttal - Arbitrate
Complaint Review: walmart moneycard
walmart moneycardP.O. Box 1187, Monrovia, CA 91017 Internet United States of America
walmart moneycard GE bank, Master Card disputed a charge on walmart moneycard and they closed my account. Internet
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Late on August 3rd I attempted to use my card and It had been declined. I contacted them early on Aug. 4th asking about my the card card being declined and I was told the customer service person (who answered and stated he was a supervisor) that It was because my dispute was declined and because I hadn't been a customer for more than a month. He stated to look on my policy for that information. (https://www.walmartmoneycard.com/walmart/cardholder-agreement) I looked and there was nothing stating that I would have my account closed if my claim was denied if I was not a customer for 30 days and to wait for my check to be mailed in 7-10 days. He also stated if I wanted the investigation report to call the police and file a report with them. On the policy it states to call the customer service number for investigation info.
After reviewing my card holder policy I called back for a better explanation for my card being declined and account being permanently canceled . The second person I spoke with admitted there was no info on the card policy about the 30 day customer cancelation upon the denial of disputed charge investigation. I asked why. She stated because "it shouldn't be" and It was between Walmart and myself. I asked to speak with another supervisor and she said she was one. So I asked to speak with someone above her. Come to find out She sent me to the corporate number which was closed on Saturday. I was on hold for one hour until the call was dropped. Again I called. The 3rd person, again stating they were a supervisor. I asked the same questions and asked why no one "manager" ever answered the transferred call. Answer. I was transferred to the corporate office which was closed and if i wanted my investigation report I would need to request a call back for monday from Corporate. The customer service person said they would have my check expedited in 3-5 days instead of 7-10. That was something I already inquired about from the first representative and I was told that their is no such service. That was my only option available to me at this time. Leaving me with absolutely no money until the check arrives. I pretty sure she made up the whole expedited thing to get me off the phone.
This has been an friggin nightmare from day one when I bought my temporary card. I called them then at beginning of Aug. and requested a PIN number. They stated that there was no PIN for temporary cards when my card policy stated I needed to enter a PIN number to activate my temp. card. It took talking to 4 people to finally realize that they had sold me an old card with an outdated policy and that I would not have access to cash or Debit only credit until the permanent card arrived. They have violated their own policy numerous times now. Something that I am bound to and held accountable for and the are not! NOW I'm without any money until the card arrives in the mail. They have over a thousand dollars of mine and I have no recourse but to make this Ripoff report. Who should I call about this Walmart corporate (which I'm sure to get the runaround from again) or GE capital bank or Mastercard? Its late on saturday and I'll have to wait until monday to try again to get any kind of answer. I will report back on or after monday. Any and all feedback would be helpful.
This report was posted on Ripoff Report on 08/04/2012 05:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/walmart-moneycard/internet/walmart-moneycard-GE-bank-Master-Card-disputed-a-charge-on-walmart-moneycard-and-they-cl-922576. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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