- Report: #1130048
Report - Rebuttal - Arbitrate
Complaint Review: walmart myfamily mobile
walmart myfamily mobileRound rock, Texas USA
walmart myfamily mobile Impossible to Talk to a Live Person Round rock Texas
*Consumer Comment: Just a warning
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
Walmarts myfamily mobile seems like a great deal from their advertisements. But when I needed help to get my new account for my son's phone, after transferring from an existing T-Mobile account, I had a horrible time. The clerks in the local WalMart were confused on how to activate the new account, and they could not call someone to help them. I went to the website - which is a piece of garbage - and tried repeatedly to call the phone number in the Contact Us page. All I got was a friendly message claiming that customer service agents would answer my call - - which NEVER happened. I got dropped several times, and a few times got a voicemail box where I left a message. NO CALL BACK.
There was a "email us" link that went to a email form, but could not seem to actually send the message (the page "got stuck").
After getting extremely frustrated I went back to WalMart. Finally the electronics clerk kept calling and calling and finally contacted someone from myfamily mobile. We got my son's account setup.
THEN ... I tried to establish an autopay for the account. The website would not accept my credit card information for a monthly autopay, but *would accept it for a one-time payment (as a web development manager all I could think was WTF!)
A week later I tried again and finally go the autopay setup. But I am very leery or further transactions with them! I never was able to talk to a myfamily mobile person, and contacting them via the website was a SNAFU KLUDGE that never worked.
Oh... once last thing, even though I finally have the autopay setup ... my son gets alerts on his phone that he needs to pay his bill ...
This report was posted on Ripoff Report on 03/11/2014 09:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/walmart-myfamily-mobile/Round-rock-Texas-78681/walmart-myfamily-mobile-Impossible-to-Talk-to-a-Live-Person-Round-rock-Texas-1130048. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.