• Report: #1130048

Complaint Review: walmart myfamily mobile

  • Submitted: Tue, March 11, 2014
  • Updated: Tue, March 11, 2014

  • Reported By: MarKL — austin Texas
walmart myfamily mobile
Round rock, Texas USA

walmart myfamily mobile Impossible to Talk to a Live Person Round rock Texas

*Consumer Comment: Just a warning

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Walmarts myfamily mobile seems like a great deal from their advertisements.  But when I needed help to get my new account for my son's phone, after transferring from an existing T-Mobile account, I had a horrible time.  The clerks in the local WalMart were confused on how to activate the new account, and they could not call someone to help them.  I went to the website - which is a piece of garbage - and tried repeatedly to call the phone number in the Contact Us page.  All I got was a friendly message claiming that customer service agents would answer my call - - which NEVER happened.  I got dropped several times, and a few times got a voicemail box where I left a message. NO CALL BACK.

There was a "email us" link that went to a email form, but could not seem to actually send the message (the page "got stuck").

After getting extremely frustrated I went back to WalMart.  Finally the electronics clerk kept calling and calling and finally contacted someone from myfamily mobile.  We got my son's account setup.

THEN ... I tried to establish an autopay for the account. The website would not accept my credit card information for a monthly autopay, but *would accept it for a one-time payment (as a web development manager all I could think was WTF!)

A week later I tried again and finally go the autopay setup.  But I am very leery or further transactions with them!  I never was able to talk to a myfamily mobile person, and contacting them via the website was a SNAFU KLUDGE that never worked.

Oh... once last thing, even though I finally have the autopay setup ... my son gets alerts on his phone that he needs to pay his bill ...  


This report was posted on Ripoff Report on 03/11/2014 09:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/walmart-myfamily-mobile/Round-rock-Texas-78681/walmart-myfamily-mobile-Impossible-to-Talk-to-a-Live-Person-Round-rock-Texas-1130048. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Just a warning

AUTHOR: MochaG - ()

If you set up an autopay to any kind of service like that (when you already experienced a hard time connecting to someone), you will have a bigger problem when you want to cancel it. A one time pay is unlikely to have problem with cancellation. I hope you do not need to come back to report about the new problem later...

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