- Report: #440559
Report - Rebuttal - Arbitrate
Complaint Review: Walmart Neighborhood Market Store #3599
Walmart Neighborhood Market Store #35996520 Memphis Arlington Road, Bartlett, Tennessee U.S.A.
Walmart Neighborhood Market Store #3599 WalMart Humiliates Coupon Users Bartlett Tennessee
*Consumer Comment: Nancy and Robert
*Consumer Suggestion: Not purchase
*Consumer Comment: What part of ONE PER CUSTOMER are you having problems with?
*UPDATE EX-employee responds: they were wrong
*UPDATE EX-employee responds: So sorry about that
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When trying to use the coupons my incredibly rude cashier walks off and gets the cashier manager. She states that I cannot use all 4 coupons because it says "one per purchase." I am an avid coupon user, and all other avid coupon users know that "one per purchase" means "one per item". For instance, I buy 4 mascaras, I am purchasing 4 mascaras. The coupons did not say "one per transaction."
After telling her that I am making 4 purchases, she refused to do it. This is when the cashier's manager and the cashiers started yelling what I was trying to do to the other cashiers and laughing. They even told a Frito-Lay delivery man that was standing around and they all started laughing at me.
I tried to talk with the Store Manager, but I was told she was at a meeting and they don't know when she will be back. I then talked with the Assistant Store Manager, Demetrius and she told me she will not accept them because it is one per purchase. I told her my sister used 4 last night and she went to check the coupons. She did indeed find 4 of the same coupons, but told me they came from other customers, or basically, that I am lying. I then asked for a coupon policy and she told me no.
When I asked if I could do 4 separate transactions and get the mascaras she told me the computer wouldn't accept them. This is a blatant lie. I have called corporate and I am still waiting to hear back. I would let it go if I was in the wrong, but what they did to me was very unprofessional and humiliating. They laughed at me in front of other customers and were very, very rude.
Why is the assistant store manager not even trained in the coupon policy? How can they not understand that "one per purchase" means "one per item" not "one per transaction"?
Their treatment of me was disgusting. They were 100% wrong in what they thought and the way they handled the situation.
This report was posted on Ripoff Report on 04/03/2009 01:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Walmart-Neighborhood-Market-Store-3599/Bartlett-Tennessee-38135/Walmart-Neighborhood-Market-Store-3599-WalMart-Humiliates-Coupon-Users-Bartlett-Tennessee-440559. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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