On November 10, 2006 I took my daughters to the Princeton, WV Walmart portrait studio. I purchased $70+ in portraits along with an optional disk with my pictures to be placed on it. On November 24 I was called by xxxxx and told that my portraits were in and so I went to the studio that evening to pick them up. The portraits were beautiful, however when we got home, the disk was empty. I immediately called the store and was told by xxxxx that it was too late to come back in tonight 10/24/06 & for me to bring the disk back at 10:00 in the morning 10/25 and she would make another.
I arrived at the studion at 9:50 10/25/06 and was told by xxxxx, "oh your disk doesn't work, well sometimes that happens." I told her that I was told by xxxxx that I could have another one made. xxxxx said, "Well she doesn't know what she's talking about. And well just have to give you a certificate for a free one on your next sitting." I told her I didn't understand why I was told the disk could be redone and she was telling me it couldn't. She said, "we only keep the portaits on our system for 2 weeks and now its too late." When I called on 10/24/06 the portaits were still on the computer at the studio, why wasn't a disk made then and why were they deleted when I called and they knew I was coming in to have the disk replaced.
I do not want a certificate for the next time, because there will be no next time. Why, if there is a time limit on replacing these disks are they not checked to make sure they work. Or why aren't they given to the customer when the portraits are taken and paid for that day?
I feel that I have been totally ripped off even though it is only 10.00. I paid for something I did not receive and when I went to have restitution made for this, I was treated like some type of uneducated imbesole.
I told xxxx I wanted her district managers phone number and she gave it to me with a snotty smirk on her face and said in a condesending voice, "thank you and come again."
I am sure I am not the only person this has happened to and I fully intend to make it know to anyone and everyone including the Better Business Bureau. Your company promised and received money for a service you did not provide and now cannot provide and that is simply unaccaptable.
Now, even though I have purchased this photoparade software from the Walmart studio, it is totally useless. I cannot access the photoparade site, I cannot order additional pictures. Everything I paid for is totally useless.
Chain x Studion xxxx Week xxxx Roll xx Customer xxx Code xxxx
Bluewell, West Virginia