• Report: #253439

Complaint Review: Walmart Stores

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  • Submitted: Sat, June 09, 2007
  • Updated: Wed, February 17, 2010

  • Reported By:Raleigh North Carolina
Walmart Stores
2114 South Main Street Wake Forest, North Carolina U.S.A.

Walmart Stores store brand EverStart battery Misrepresentation of warranty. ripoff Wake Forest North Carolina

*Consumer Comment: Everstart Battery Under Warranty Not Replaced!

* : Wal Mart Car Battery

* : Everstart

*UPDATE Employee: About pricing

*UPDATE Employee: About pricing

*UPDATE Employee: About pricing

*UPDATE EX-employee responds: Notorius batteries?

*Consumer Comment: oh please walmart is tricky everywhere

*Consumer Comment: oh please walmart is tricky everywhere

*Consumer Comment: oh please walmart is tricky everywhere

*Consumer Comment: oh please walmart is tricky everywhere

*UPDATE Employee: incorrect information from complainant

*Consumer Suggestion: Stephen, Did you have your reciept?

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I purchased an EverStart (made by Exide for WalMart) 24-3N battery for my car last summer. The car has become increasingly difficult to start and finally the battery died. The smart charger I use on my boat and RV reported an error code which indicated the battery was defective and could not be charged.

These batteries have a gigantic black and yellow label on the front and top that says "Free Three Year Replacement". I took the battery out of my car, and drove to WalMart in my wife's car. I picked up the replacement battery and headed to Customer Service.

The replacement battery was $68.48 and I was only credited $40 for my defective battery, a $28.48 difference, plus sales taxes. The cashier pointed out some small-print lettering on the top of the battery that reads as follows:

"108 Month Limited Warranty. Customer pays pro-rated charge. Receipt required for warranty protection."

At best, this "Free Three Year Replacement" scam is a deceptive business practice. I brought in 1 year old defective battery and got a replacement, at a cost of over $30 with taxes. I fail to see how this replacement is actually "free".

I firmly believe the contradictory statements on the battery regarding warranty coverage is deceptive. I will be contacting the District Manager of WalMart as well as the North Carolina Attorney General.

Beware.

Stephen
Raleigh, North Carolina
U.S.A.

This report was posted on Ripoff Report on 06/09/2007 07:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Walmart-Stores/Wake-Forest-North-Carolina-27587/Walmart-Stores-store-brand-EverStart-battery-Misrepresentation-of-warranty-ripoff-Wake-F-253439. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 13Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Everstart Battery Under Warranty Not Replaced!

AUTHOR: PG - (United States of America)

I have a "3 year replacement" Everstart Battery that was purchased from Walmart a little over two years ago.  Yesterday my car would not start.  Got it jumped, went to Walmart and they said nothing was wrong with the battery.  They could do another test but that would take an hour to an hour and a half and that I would have to stay during that time in order for them to work out a warranty replacement.  I told them I did not have that kind of time to stay because I had to get to work. 

I said, how about I buy the battery.  When you check it and it turns out bad, you can simply reimburse my money.  My response was, "I'm sorry sir however our system is not set up to do that."

So I bought the battery, installed it and went directly to Advance Auto parts where they checked my electrical system.  Everything checked out OK after the battery had been replaced.

I then called the store manager and politely asked if they would reimburse my money for the second car battery.  His response was, "if we find the car battery is faulty we will reimburse your money".

So fine.  I went to work, went back to Walmart around 5:30 PM.  Got through the line in about 10 minutes and gave them the battery to check.

Stuck around til 6:50 PM.  I then asked if the battery had been checked yet and they said it had but nothing was wrong.

I told them that my electrical system checked out fine therefore it must have been the battery.

They said perhaps their was a short in the car.  I responded that I was unaware of a short but they were welcome to check it out.  They said, "sorry sir but we don't do that".

I have both batteries.  I am going to use the new one for 30 days.  If the battery works fine after 30 days, I'm going to tell them their is no short and demand my money back!


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#2

Wal Mart Car Battery

AUTHOR: joe - (USA)

I just wanted to say that I recently had a Wal Mart car battery that went bad.  It was still under warranty.  I had someome jump my car off and I drove straight to Wal Mart (same store I purchased the battery-just by luck).  I didnt have my receipt, but they were able to look it up off the sticker on the battery.  It was almost two years old.  They wound up replacing the battery with a brand new one for NO charge.  Nothing.

Because this deal went smoothly (except for the battery going dead) I am going out of my way to go buy a battery from Wal Mart for my other vehicle today.

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#3

Everstart

AUTHOR: Ozy - (USA)

I purchased an Everstart Maxx 65S from Wal-Mart in Oldsmar FL. today for $75 plus tax and FL battery fee. (total $81.86).  I returned later in the day with my 4 and half year old Everstart Maxx 65S to get back my $9 core and pro-rated cash. The old battery did not have a barcode on it for the return department to scan but did have a date code of B5. The B is Feb and the 5 is for 2005. The core refund was a no-brainer for the associate but the pro-rated warranty was a looper ! I pointed out to her the warranty info printed on the old battery: "3 year free replacement and 108 month(9 year) pro-rated". Being that I am a loozer and did not save my receipt she stated she could not help me with the pro-rated portion of the transaction. I then pointed out to her on the receipt for the brand new battery the " AUTOMOTIVE BATTERY RETURN REQUIREMENTS" listed as follows:


RECEIPT IS NECESSARY TO VALIDATE DATE OF PURCHASE FOR WARRANTY ADJUSTMENTS. ADJUSTMENTS WITH OUT RECEIPT WILL BE MADE USING THE MANUFACTURE DATE OF BATTERY.  


 After all this, not one person in the entire "super" Wal-Mart could tell me the dollar amount of the pro-rated refund. Yes and that included Managers ! I was told to call in the morning when Chris would be in because he is the only person that has that info and he has gone home for the night ! Anyone out there have any idea how the pro-rated numbers game works for a 9 year $75 Wal-Mart battery ?

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#4 UPDATE Employee

About pricing

AUTHOR: Utnvolsr1 - (U.S.A.)

The person saying the pricing is different from store to store is that way sometimes from price comparing that the supervisor of that department has done in the local area. A manager may lower the price to try and move the item. All prices are not set at every Walmart. If you go from up north driveway salt will be priced by what the local stores in that area are selling it. Down south it may be higher priced.
Also people don't know that if you steal from that store the lose comes from that store. Each store is in itself a separate Walmart. The TV's you see when you enter the store each store had to pay for that out of the store profits. Home office does not pay for it. Each Walmart rents the building from Walmart. The grass or lawn care comes out of that Walmart profits. Walmart is a chain of stores that is run independent from each other. Ever wonder why some Walmarts sell guns and others don't it is up to the store manager. So bottom line is every loss from the store comes from that store yes home office decides on the price but after that it can be higher or lowered depending on the local area pricing. There is more to pricing at each Walmart than you would think. That is way Walmart will not price compete with another Walmart. I was a supervisor at Walmart and had to compare prices within my department with others in the area. Walmart is not the only store that does it. I have seen Target and Lowes to name a few trying to compare and beat Walmart pricing. About the battery I've seen people come in and ask what battery they need and it is for a V-8 motor and I have looked it up and it called for a large cranking amp battery of $75 with a 3 year warranty but they wanted the $48 1 year because of the price and get mad at you when you try and tell them a V-8 will kill that battery within the 1 year warranty period. They buy it any way. You can't have it both ways.
But any way price compare in local areas is what ran the small stores out and Sam know it. Still in use today. How do you think the larger Ma and Pa stores keep the other smaller stores out of business.
But by all means watch your pricing.
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#5 UPDATE Employee

About pricing

AUTHOR: Utnvolsr1 - (U.S.A.)

The person saying the pricing is different from store to store is that way sometimes from price comparing that the supervisor of that department has done in the local area. A manager may lower the price to try and move the item. All prices are not set at every Walmart. If you go from up north driveway salt will be priced by what the local stores in that area are selling it. Down south it may be higher priced.
Also people don't know that if you steal from that store the lose comes from that store. Each store is in itself a separate Walmart. The TV's you see when you enter the store each store had to pay for that out of the store profits. Home office does not pay for it. Each Walmart rents the building from Walmart. The grass or lawn care comes out of that Walmart profits. Walmart is a chain of stores that is run independent from each other. Ever wonder why some Walmarts sell guns and others don't it is up to the store manager. So bottom line is every loss from the store comes from that store yes home office decides on the price but after that it can be higher or lowered depending on the local area pricing. There is more to pricing at each Walmart than you would think. That is way Walmart will not price compete with another Walmart. I was a supervisor at Walmart and had to compare prices within my department with others in the area. Walmart is not the only store that does it. I have seen Target and Lowes to name a few trying to compare and beat Walmart pricing. About the battery I've seen people come in and ask what battery they need and it is for a V-8 motor and I have looked it up and it called for a large cranking amp battery of $75 with a 3 year warranty but they wanted the $48 1 year because of the price and get mad at you when you try and tell them a V-8 will kill that battery within the 1 year warranty period. They buy it any way. You can't have it both ways.
But any way price compare in local areas is what ran the small stores out and Sam know it. Still in use today. How do you think the larger Ma and Pa stores keep the other smaller stores out of business.
But by all means watch your pricing.
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#6 UPDATE Employee

About pricing

AUTHOR: Utnvolsr1 - (U.S.A.)

The person saying the pricing is different from store to store is that way sometimes from price comparing that the supervisor of that department has done in the local area. A manager may lower the price to try and move the item. All prices are not set at every Walmart. If you go from up north driveway salt will be priced by what the local stores in that area are selling it. Down south it may be higher priced.
Also people don't know that if you steal from that store the lose comes from that store. Each store is in itself a separate Walmart. The TV's you see when you enter the store each store had to pay for that out of the store profits. Home office does not pay for it. Each Walmart rents the building from Walmart. The grass or lawn care comes out of that Walmart profits. Walmart is a chain of stores that is run independent from each other. Ever wonder why some Walmarts sell guns and others don't it is up to the store manager. So bottom line is every loss from the store comes from that store yes home office decides on the price but after that it can be higher or lowered depending on the local area pricing. There is more to pricing at each Walmart than you would think. That is way Walmart will not price compete with another Walmart. I was a supervisor at Walmart and had to compare prices within my department with others in the area. Walmart is not the only store that does it. I have seen Target and Lowes to name a few trying to compare and beat Walmart pricing. About the battery I've seen people come in and ask what battery they need and it is for a V-8 motor and I have looked it up and it called for a large cranking amp battery of $75 with a 3 year warranty but they wanted the $48 1 year because of the price and get mad at you when you try and tell them a V-8 will kill that battery within the 1 year warranty period. They buy it any way. You can't have it both ways.
But any way price compare in local areas is what ran the small stores out and Sam know it. Still in use today. How do you think the larger Ma and Pa stores keep the other smaller stores out of business.
But by all means watch your pricing.
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#7 UPDATE EX-employee responds

Notorius batteries?

AUTHOR: Mechanicgtr - (U.S.A.)

From my stint with TLE (when I was just getting into the professional world) the batteries sold there seemed to be questionable, especially the MAXX versions. They just d o not have a good track record. A receipt is key here. With that documentation there is no word for argument.

A note about pricing: Pricing is controlled locally, not nationally. Deals with many economic factors.
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#8 Consumer Comment

oh please walmart is tricky everywhere

AUTHOR: Jim - (U.S.A.)

for example, what you pay at one walmart in one location may be a totally different price in another location you would figure the price would be the same for the same product at all walmarts but depending on the area they jack the prices up..
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#9 Consumer Comment

oh please walmart is tricky everywhere

AUTHOR: Jim - (U.S.A.)

for example, what you pay at one walmart in one location may be a totally different price in another location you would figure the price would be the same for the same product at all walmarts but depending on the area they jack the prices up..
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#10 Consumer Comment

oh please walmart is tricky everywhere

AUTHOR: Jim - (U.S.A.)

for example, what you pay at one walmart in one location may be a totally different price in another location you would figure the price would be the same for the same product at all walmarts but depending on the area they jack the prices up..
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#11 Consumer Comment

oh please walmart is tricky everywhere

AUTHOR: Jim - (U.S.A.)

for example, what you pay at one walmart in one location may be a totally different price in another location you would figure the price would be the same for the same product at all walmarts but depending on the area they jack the prices up..
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#12 UPDATE Employee

incorrect information from complainant

AUTHOR: Mike - (U.S.A.)

This person said he bought a 24-3 battery for his wife's car. yet he said that battery has a 3 year replacement. that is incorrect. the 24-3 battery is a middle of the range battery and has a 2 year replacement and with everything, the receipt is the only way to validate the start of the warranty. Without that, the clerk has to go by the manufacture date of the battery and unfortunately, not the customer's word when he/she bought it. That is form the battery manufacturer themselves. Also, the warranty is specific to the car the battery is listed for. I've seen people buy a battery and use it in a few cars and for whatever reson, come back and say that the battery died when it could be one of those cars that have a problem. This stops people from getting a replacement battery every 3 years during the warranty period. That is not what the warranty period is for...buy one batteyr and keep coming back every three years. That's just stealing. Bring the receipt back and we'll be happy to exchange it...no receipt, unfortunately, the only way to determine that date is on the battery.
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#13 Consumer Suggestion

Stephen, Did you have your reciept?

AUTHOR: Steve - (U.S.A.)

Stephen,

The reciept is the key here. You never mentioned if you had your reciept.

If you did have your reciept, you should have stood firm on what the label on the battery said regarding the 3 year free replacement. You should have gotten a manager involved. The store manager if needed.

You can still call WalMart corporate and complain if you have documentation such as both reciepts.

WalMart has a very high turnover, and the quality of the training and attitude of employees is questionable at best. especially in the TLE/Automotive sections.
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