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  • Report: #1052343

Complaint Review: walmart

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  • Submitted: Mon, May 20, 2013
  • Updated: Mon, May 20, 2013

  • Reported By: steve — newark Ohio
walmart
911 hebron rd heath, Ohio USA

walmart family mobile told lies about the contract heath Ohio

*UPDATE Employee: WFM

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I was sold a phone contract that if i brought 2 smart phones I would only pay 40 bucks a month for the 1st six months for both phones,Then i could throw the phones away so i paid  $199.94 for the phones.It sounded like one hell of a deal...my 1st bill was for 91 bucks.I went to walmart and he said he made a mistake..He said it would be $80 a month for the 2 phones for the 1st six months ,and then it would go down to $40 for the next six months. It is now may 20th 2013.and they still $91.34 a month..

I went to walmat to try to resolve this issue agian ,{the woman down there was helpful but after a long time on the phone all she could offer was a email address at customerrelations@myfamilymobile.com.}

So I got Ripped off.

On the 23rd im canceling my kids phones {way to much money} over 750 for 6 months.

And I will try my luck in small claims.

P.S i think $11.34 is way to much tax, and i have all this in the contract.


This report was posted on Ripoff Report on 05/20/2013 10:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/walmart/heath-Ohio-43056/walmart-family-mobile-told-lies-about-the-contract-heath-Ohio-1052343. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

WFM

AUTHOR: spooky j - ()

The tax is mandated by the government, not the cellular provider.

 

It's a POSTPAID not a prepaid service.

 

If you, cancel the service, you will never receive the credit.

 

If  you continue to call customer service & make sure they escalate the info about the phones, you will receive the credit, for the full $100 for each line eligible off the next bill at this time.

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