• Report: #826237

Complaint Review: Walmart

  • Submitted: Sat, January 21, 2012
  • Updated: Sat, January 21, 2012

  • Reported By: gloria — Randolph New York United States of America
LAKEWOOD, New York United States of America

Walmart HUMANNA AND WALMART Walmart poor cutomer service at their pharmacy, empties bank account of man on SSD LAKEWOOD, New York *EDitor's Suggestions on how to get your money back into your bank account when someone wrongfully takes it from you!

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I am filing this report for my husband. We both have Humanna, through Walmart pharmacy. I went to pick up his meds, as we have done many times before. We use the easy pay, as it's faster and more convenient. When the perscriptions were filled, we assumed that they would have used our ins, as they have for 3plus yrs   now. they did not.

We went to the pharmacy, and they said their computer would not allow them to run it through on the Humanna, we had changed the Humanna to another Humanna plan, but called and notified the pharmacy of the new numbers. HOWEVER, the person who completed the order, never informed us of the issue, and just took the money out of our account.  The pharmacy tried to rerun the ins, but because the order had been paid for, it would not accept the bill.

So, between the Walmart notbeing knowledgable  about their systym, and  telling us about the prob they had with running the ins info, and Humanna, because they first rejected the info, saying he was not eligable, only to turn around and say it was an error and my husband is covered. Bottom line is that between the two co, they took 380 dollars from his account, that we can't seem to get either co to take responsability for! 

When a person pays 300 dollars, plus on meds every month, and lives on SSD,  (all purchased at Walmart pharmacy, and using Humanna ins) that is alot of money, cleaned out bank account, leaving him with no money for a month, to meet his other bills! Now Walmart pharmacy promotes their Humanna health ins RX plan, and yet seems to be lacking in how to use it for their customers, he def got ripped off, and no one seems to care, oh well! Your loss seems to be the attitude, poor customer service, and staff that are not concerned enough about their cutomers to ask a aquestion, and help their customers save money !

EDitor's Suggestions on how to get your money back!


Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!


Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.


If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder RipoffReport.com Author of www.ripoffrevenge.com

Rip-off Report PO Box 310, Tempe, Arizona 85280

This report was posted on Ripoff Report on 01/21/2012 09:14 AM and is a permanent record located here: http://www.ripoffreport.com/r/Walmart/LAKEWOOD-New-York-/Walmart-HUMANNA-AND-WALMART-Walmart-poor-cutomer-service-at-their-pharmacy-empties-bank-a-826237. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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