• Report: #1102037

Complaint Review: Walmart.com

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  • Submitted: Mon, November 25, 2013
  • Updated: Mon, November 25, 2013

  • Reported By: JLN — Wilmington North Carolina
Walmart.com
702 SW 8th Street, Bentonville, Arkansas USA

Walmart.com, Keepsake Diamond Fake Diamond Sold as Genuine, Bentonville Arkansas

*Author of original report: Not Even A Remote Possiblity

*General Comment: Very Common...

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Nine years ago, my husband surprised me at Christmas with what we both believed was a diamond engagement ring. He ordred it from Walmart.com and it came with a certificate of authenticity from Keepsake Diamonds.

Recently the stone fell out. I took it to a jeweler to be repaired and who informed me t was not a diamond at all. I called Walmart's customer service line and was told that because the purchase was so long ago, there was nothing they could do. It's only guaranteed for 90 days.n I just had to spend the rest of my life with a fake diamond engagement ring. 

I've looked at the Keepsake Diamond guarantee, which is in very tiny print and is only for a year. 

Most people do not run out to get their jewelry appraised within 90 days of purchase or even within a year, especially people who can only afford to apy $300 to $500 for a ring. We just trust the retailer.

Diamonds are not like blenders. Theyre tems people cherish for a lifetime. Selling fake diamonds to people who believe they are the real thing is just plain wrong.  

 

 

 


This report was posted on Ripoff Report on 11/25/2013 10:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/Walmartcom/Bentonville-Arkansas-72716-8611/Walmartcom-Keepsake-Diamond-Fake-Diamond-Sold-as-Genuine-Bentonville-Arkansas-1102037. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
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#1 Author of original report

Not Even A Remote Possiblity

AUTHOR: JLNichols - ()

The ring was delivered via Fed Ex or UPS, don't remember which. I picked up the box from the front door myself so there was no way my husband could have switched it out for a cubic zirconia even if he wanted to.  We'd been married for eight years at the time, and this was supposed to be the engagement ring I'd never had. It was a total surprise, a romantic gesture from a man who rarely makes them. And while he has his faults, a lack of integrity isn't one of them.

 

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#2 General Comment

Very Common...

AUTHOR: Tyg - ()

 Before you jump on walmart you might look closer to home. I know you thing your fiance wouldnt do anything like Im about to suggest but its a more plausable incident. I know from my own experience with Diamonds, that sometimes the male will but a regualr diamond but them go and get it exchanged with a cibic zirconian. This way if the relationship fails and the female keeps the ring the male is not out a diamond. Im not saying that they did this but I have seen it A LOT!!

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