- Report: #1102037
Report - Rebuttal - Arbitrate
Complaint Review: Walmart.com
Walmart.com702 SW 8th Street, Bentonville, Arkansas USA
Walmart.com, Keepsake Diamond Fake Diamond Sold as Genuine, Bentonville Arkansas
*Author of original report: Not Even A Remote Possiblity
*General Comment: Very Common...
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Nine years ago, my husband surprised me at Christmas with what we both believed was a diamond engagement ring. He ordred it from Walmart.com and it came with a certificate of authenticity from Keepsake Diamonds.
Recently the stone fell out. I took it to a jeweler to be repaired and who informed me t was not a diamond at all. I called Walmart's customer service line and was told that because the purchase was so long ago, there was nothing they could do. It's only guaranteed for 90 days.n I just had to spend the rest of my life with a fake diamond engagement ring.
I've looked at the Keepsake Diamond guarantee, which is in very tiny print and is only for a year.
Most people do not run out to get their jewelry appraised within 90 days of purchase or even within a year, especially people who can only afford to apy $300 to $500 for a ring. We just trust the retailer.
Diamonds are not like blenders. Theyre tems people cherish for a lifetime. Selling fake diamonds to people who believe they are the real thing is just plain wrong.
This report was posted on Ripoff Report on 11/25/2013 10:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/Walmartcom/Bentonville-Arkansas-72716-8611/Walmartcom-Keepsake-Diamond-Fake-Diamond-Sold-as-Genuine-Bentonville-Arkansas-1102037. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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