"Dont Waste Your Money! Smithe boasts of quality in their famous commercials. DON'T believe it.
If only I could have heard these words before I bought a dining table from them! I spent a lot of money (more than what a dining table for the kitchen should cost) solely because I was assured at the time of purchase that I was buying something that would withstand normal, daily use for my home. I was told the table came with a 2 year warranty, and that the table was made of wood. I was willing to pay more for the quality.boy did I get screwed.
When the table was delivered, there was damage on one part of the table. I called and their warranty department sent somebody out to take care of it. I was convinced that was just a freak defect, and the table would be fine. After a I had the table for about a year, a started to notice a small speck on the surface that looked like particle board (sawdusty..) I thought, that I was mistaken, b/c the table is supposedly solid wood. The small chip has gradually grown into a very noticeable mark on the table and I cant bear to look at the table anymore. Deep down, I knew the table couldnt really be of the quality I was told, and relied upon, when I purchased the table. So I called the warranty department, because the table was warrantied for 2 years. They told me, that the warranty was only for one year, and that they could not repair it for me without me paying extra money. I was in shock! I looked through the papers I received when I purchased the table, and of course, there is nothing on the warranty being only 1 year. I was told it was 2 years, and would expect them to make good on what they say. But I guess they dont really care about what they sell, as long as they get the sale, and your money.
My advice, just stay away from WALTER E SMITHE and dont believe them when they try to sell you a lemon. I made a costly mistake and even though I was impressed with them in the beginning, I was in fact swindled and feel cheated by them. Im questioning whether the table is real wood, let alone solid wood. They pulled a switch and bait on the warranty, they probably did the same as to the quality of the table.
I would love to have the table fixed, just so I dont have a daily reminder of how I got SCAMMED. WALTER E SMITHE wont do anything, and all they say is there is nothing they can do. So much for the great customer service I had at first..I must have been dreaming to think it would last.