walter mortgage co. employees told me that walter mortgage don't care if I lose my house dure to economic hardship tampa, Florida

i contacted walter mortgage co. to report economic hardship, I ask could I refinance my home, they told me, they're not refinacing homes, I ask for a modification they told me , they don't do modification either, I ask what type of help they offer,they said none, I know people who have gotten help with hard ship,I want to know why a company employee would tell me that they don't care just walk away from a home that was not behind nor ever been late on payment, also I still have income to pay mortgage, if I could get a reduction from a 10% interest rate, to a rate that match my income I could continue to make payments on time, I ask the modificatin dept. who cares about the homeowners there, she said I don't know.