- Report: #1063693
Report - Rebuttal - Arbitrate
Complaint Review: Water works
Water works1717 Kamehameha Ave, Hilo, HI Hilo, Hawaii USA
Water works Liars, Rude, misleading, and sold me a tank with a bad dent and scratches Hilo Hawaii
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In a nutshell, they lied more than once. what really got to me was that Tasha, receptionist, told me that the tool and fitting were there ready to be picked up that day, and then the tool wasnt there, and she never called me back to say it wouldnt be there. as soon as they got my money, they didnt want to hear from me anymore. To me that's is lying if she says the tool and fitting are there ready to be picked up, and then they aren't. When i called the next day to ask why the tool wasnt there when she said it was, she blew me off and said oh sorry, i couldnt find it. then she said that they arent allowed to loan me the tool anyways, and they werent going to come out and fix it for free either. (i had been told by Tony he would come out and fix it for free if it ever leaked, and I was told by Leroy, the new manager that they would come out and fix it for free). I asked her to take responsibility for her actions and at least Admit that isn't good business to tell someone something is ready to be picked up when its not there. Then she hung up on me!
I called back and she hung up on me again as soon as I said Aloha.
I paid over $1500 for a new 1000 gal water tank. Water works said that they are made by Chemtainer but waterworks can sell them cheaper. Now I know you can order the same tank and get it cheaper from any distributor, like Ace hardware or Tru Value wiki wiki.
i came to pick the tank up after a long day in Hilo. Tony, who no longer works there helped me get it onto my truck, but didn't help me much after that. it was obvious he wanted to get me out lf there as quicklyas possible. I saw big scratched in the tank and said so so,etching, but he just kinda blew me off and said they are all that way. It wasn't until I got home, over an hour away that I see that there are also dents in the tank, one particularly large obe on the bottom corner. I thought, that's close to having a hole in the tank, that can't that one that way. Later Tony admits that the dent is larger than normal and he says he will come out and fix it if it ever leaks. But that's not true, he doesn't work there anymore. And they refuse to come out to fix the leak without charging me more money!
I asked for a partial refund or some kind of compensation for buying a new tank that didn't seem to be in good condition, and was refused anything, and was talked to very rudely. They will act really nice and say anything to get you to buy from them, and then treat you like crap afterwards.they just wanna get your money.
It took a while for the tank to get filled up with water, and when it did, I saw that The fitting that was put into the middle of the tank was leaking.
I went to the store and asked if I could borrow their tool to fix the fitting. The manager said they would send someone out for free to fix it,but I value my privacy, and live 2 miles down a dirt road, an hour from their office. So I said I would prefer to see if I can fix it myself. After practically begging, Leroy said ok and loaned me the too! Leroy seemed like he has a heart in there somewhere. But he got introuble with his boss, the owner for lending me the chain wrench needed to get the fitting off.
I went home and took the front of the fitting off and could see that the rubber ring on the inside was broken.
So I retuned the tool the next day and told them I needed a new fitting, they said ok and that I could borrow the tool again and they would give me anowr fitting. I said Thank You and thought, maybe they are not so bad. So I call back a few days and say I'll be there in one week to pick up the tool and fitting, I think it was Gavin, or Tasha, told me yes they will be here in weaker and I can pick them up. I couldn't make it in a week, car trouble, but my friends were going to Hilo that day and said they would pick it up. So I called to make sure the tool and fitting were ready to be picked up and told them my friend would be getting it for me and Tasha said, yeah its here ready to be picked up!
When my friend comes back and gives me the fitting she said Tasha told her they could t find the tool. If she couldn't find the tool, then she shouldn't have told me it was there ready to be picked up!
I call back to see what's up and they tell me Leroy got in trouble for lending me the tool, even though I brought it back the next day in same condition. They won't be lending me the tool, unless I want to put down a $50 deposit, and they won't come out and fix it for free, and Leroy denies ever saying that they would. I know he said they would when I came in to get the tool.
i ended up making a giant wrench from a 2x6 and replacing the fitting myself.
boycott Water works and tell friends support good businesses that treat people with respect
This report was posted on Ripoff Report on 07/01/2013 06:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Water-works/Hilo-Hawaii-96778/Water-works-Liars-Rude-misleading-and-sold-me-a-tank-with-a-bad-dent-and-scratches-Hil-1063693. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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