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Report: #1250487

Complaint Review: Wayne Ford - Wayne New Jersey

  • Submitted:
  • Updated:
  • Reported By: marc — rutherford New Jersey USA
  • Author Confirmed What's this?
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  • Wayne Ford 444 rout 46 Wayne Wayne, New Jersey USA

Wayne Ford Wayne Ford - New Jersey Rip off on returning brand new car Wayne New Jersey

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 On 6/20/15 I purchased a new 2015 Ford Escape for $33,200.00 because Ford advertised 23 mpg city and over 30 highway, after the first 3 days of driving the vehicle I was only getting 12 mpg, I immediately called the salesman to complain and told him if this is how this car performs I do not want it and want a different model and he said ok but before we do that it might take a few gas tanks to calibrate.. I was told by him and the service dept to drive it for a while because it takes time to calibrate, I called him 3 more times because it only got worse. The service dept looked at it and said nothing was wrong but they cant explain why I am only getting half the advertised MPG. I went to the dealer today 8/22 to exchange the car for a different model based on the conversation I had with the salesman 3 days after I bought it and was told they would only give me $28,000 for it. Why should I have to lose $5000.00 for a car that does not perform as advertised and that I did in fact contact them 3 days after the purchase. All I want to do is trade the car for a different model but I expect to get what I paid for it and not have to take a loss. The fact that I have been in constant contact with them immediately after the purchase seems to not a make a difference to them. The car does not perform anywhere near as advertise and I have pictures of the gauges to prove it. I just want a new car for what I paid for this one especially since I told them 3 days after purchase that something is wrong and they absolutely do not care one way or the other about their customers.

This report was posted on Ripoff Report on 08/24/2015 07:15 AM and is a permanent record located here: https://www.ripoffreport.com/reports/wayne-ford/wayne-new-jersey-07470/wayne-ford-wayne-ford-new-jersey-rip-off-on-returning-brand-new-car-wayne-new-jersey-1250487. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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