We Fix Ugly Pools Overcharge Phoenix, Arizona

I am saddened when to hear anything negative about our company and even more so when we have a customer that we have had since late 2009 and have provided consistent and on-going service with since this time. We would not jeopardize our relationship with any customer, much less one that we have built a relationship with for $26.90. 

Our primary administrative staff was, unfortunately, unavailable to Mr. Divers when he called due to a trademark infringement lawsuit that we were all required to attend to in Florida. However, we did our best to contact the homeowner within an hour and half to two hours following his originally call. In hindsight, this report was filed an hour and twenty minutes after the original call to the office and left us little time to resolve the matter prior to this report being placed.

Originally, the homeowner was quoted $836.77 and the final billing was for less than that. Due to the transition that we are making to newer software, the technicians are still required to hand write a receipt at the job site and then enter in their information for billing manually.  The technician did not change all the specific line items when entering his final invoice and it was submitted with this minor error.  It was an honest to goodness human error and when brought to our attention was immediately corrected.  The refund was issued to the homeowner's discover card within 24 hours. 

We pride ourselves on the several thousand service calls we do each year, the several thousand pool construction and renovation projects we are involved with, and the multiple relationships that we have nurtured for over a decade,  and know that we will not be able to please all the people all the time, but it hurts to know that a long standing and positive relationship can be damaged by a simple error.