I have a 2007 335i with extended maintenance warranty. Brought my car in on 1/9/12.
Got Called in to pick up the car, signed the paper, and read the details. Said something about washer fluid leak, have to remove tire this and that ok.. When I got inside my car I notice the tire pressure was on. So i immediately went back inside their office.
One of the "mechanic" looked at it, drove my car around the blocks, and say CANT RESET IT DON'T KNOW WHY..
One of the rep who talked to me (wasn't Quentin) had me sat down at his desk.
First thing he mentioned was WELL YOUR WARRANTY EXPIRED. without even asking me what exactly happened.
So I told him my tires were fine and the tire pressure light wasn't even on when I brought my car in.
He simply answered "WELLL THINGS LIKE THIS HAPPENS.. our computer system was acting weird yesterday".
WELL THINGS DONT JUST HAPPEN AFTER YOUR MECHANICS HAD TOUCHED AND ACTUALLY REMOVED MY TIRES, it stated in the PAPERS.
I didn't want to argue with him, i thought it was ridiculous for him to even say that... this place is rip-off! They wont fix it without charging me. Its obviously I want my car the way it was when I brought it in.
I end up leaving my car there, they say they were gonna call me but they never did. I even called them today (1/12/12), he didnt answer my car, i even left a voice message there. I guess I have to go back tomorrow to find out what the deal is.
This just show how poor and shady their business is. No call back, dont care, no loaners ,no shuttle.
They wouldnt even offer me for the shuttle ride they told me to call a friend to pick me UP!!
This place is ridiculous, if I were you I would stay out of this place.
My friend had a similar experience there but his car was KEYED when he got it back they wouldnt be resposible so he end up getting a lawyer and got money back.
I shouldve listened to him I didnt know BMW can get this bad..