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Report: #1248657

Complaint Review: Web Pool Suppy - Internet

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  • Reported By: James @ All Star Pools — Glendale, Arizona USA
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  • Web Pool Suppy Internet USA

Web Pool Suppy Misleading Advertisement Phoenix Arizona Internet

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I was in need of a gear set for a pop up cleaning system - called Blue Square..  I've been in buisness for over 18 years and I am a licensed contractor.  When I normally order these gear sets they come as a full set.  I could not find this part via my local pool supply so I had to order it.  I quickly found what I was looking for as a reuslt of a google search - Welcome to "Webpoolsupply.com".  I scrolled down and there it was in plain view and was exactly what I needed.  Never in 18 years have I come across a "Blue Square System"  so they are either really new or very unpopular.  The picture clearly showed the gear set and turbine all inclusive.  So I ordered away - As you have probably allready guessed when I recieved my product I was missing a vital part ---> the turbine.  So I called the listed phone # to relay my issuse and found myself talking to a call center who simply said they would relay my message. I got an email stating that what I ordered was the cassete only and it did not come with a turbine.  "Next time read the discription."  Well I did read the discription and no were did it state " cassete only"!!  Besides if your replacing the gear set because its worn completely out what makes you thing the turbine is good?  Of course you need the turbine just like what is "exactly" pictured on their site.  And I do believe that if the d**n picture shows a complete set in the advertisement then I think thats a d**n good way of dertimining what your getting. 

This report was posted on Ripoff Report on 08/14/2015 06:54 PM and is a permanent record located here: https://www.ripoffreport.com/reports/web-pool-suppy/internet/web-pool-suppy-misleading-advertisement-phoenix-arizona-internet-1248657. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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