• Report: #1063221

Complaint Review: web1.dbgroup-inc.com

  • Submitted: Sun, June 30, 2013
  • Updated: Sun, June 30, 2013

  • Reported By: traceface — Marietta Georgia

web1.dbgroup-inc.com AKA Garcinia Cambbogia Jupitermediahub.bz Raspberry Ketone/Green Coffee/Garcinia Cambogia Saint George Utah

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Ordered Raspberry Ketone/Green Coffee/Garcinia Cambogia from a pitch on Women's Heath (http://www.womanshealthmag.us/usdiet6.html?usdiet6)

They quote Dr. Oz and show videos of him recommending Raspberry Ketone.

They don't include the fact that Dr. Oz recommends pure Raspberry Ketone and no fillers or additives, which they include in spades.

When I wrote customer support to return, I received this Refund Policy:

Wirtten Return Policy:

In order to obtain your full refund, contact customer service by phone and obtain an RMA (Return Merchandise Authorization) number to place on your package. Write this number on the outside of the shipping package, and send the product back to our fulfillment center at the address listed below, within thirty (30) days of the date you originally ordered the product. [continued below]....

..... In order for your full refund to be processed the product must arrive at our fulfillment facility within thirty (30) days of the original purchase date. You pay for return shipping. There is a $5.95 restocking fee per unit you are returning. This fee will be taken out of the refund issued. Once our fulfillment center has received the package and relayed the correct information to us, you will be issued a refund.Your refund will be credited back to your bank account, and may take up to 3-5 business days to show in your statement, depending on the speed of the processing bank.

*Please call customer service for return address, so we can make notes on your account*

When I called to get the RMA Number, I was told

  • I would get a refund for unopened bottles
  • and the restocking fee is $9.00

When I protested that I had the written return policy in my emai the operator just talked over me and ignored my protests.

Additional Auto Ship 

With the return policy they also informed me that I was enrolled in another auto bill program (Much to my Surprise) and that it had to be cancelled also.

YourTrimTrainer Terms:

By ordering this product, you agree to be enrolled in YourTrimTrainer.com. Try it out for 30 days at no charge. After the trial expires, you agree that your card will be charged $9.47 for continued access to all of the tools, support and training YourTrimTrainer.com provides. Your monthly membership will recur at $9.47 every month from the time your trial expires until you cancel. You must call 855-978-6683 to cancel your monthly membership.

They gave me the RMA # for the Raspberry Ketone, and the Cancellation Number for the Trim Trainer.com I didn't even know I had, but I'm furious over the change in the return policy, from the written policy I received moments before talking to the customer service people. 

This report was posted on Ripoff Report on 06/30/2013 06:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/web1dbgroup-inccom-/internet/web1dbgroup-inccom-AKA-Garcinia-Cambbogia-Jupitermediahubbz-Raspberry-KetoneGreen-Cof-1063221. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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