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  • Report: #929112

Complaint Review: web.com

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  • Submitted: Sat, August 18, 2012
  • Updated: Tue, August 21, 2012

  • Reported By: okattorney — Smalltown Oklahoma United States of America
web.com
12808 Gran Bay Pkwy, West Jacksonville, Florida United States of America

web.com Register.com Ripoff.com Scam.com <== I believe these names would more accurately reflect the experience you can expect with these companies! Jacksonville, Florida

*UPDATE Employee: Response from Web.com

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Web.com gave a sales pitch to my wife (for my law firm) regarding a website "package deal" they were offering a "free 30 day risk-free trial.  We had previously been doing business with Register.com, spending approximately $9.95 per month to operate a very simple website for my law firm.  

Since my work consists primarily of federal appeals, most of my cases come from other attorneys.  The best advertisement is word of mouth; the website is simply a convenience for our clients (other attorneys, court staff, etc.)

Less than one hour after my wife had agreed to a "no commitment cancel at any time free trial," we discussed it and decided it sounded a little shady and we didn't need to risk getting involved in a time-consuming ordeal.  We immediately got on the phone, calling to cancel the previous agreement.  My wife spoke to at least 8 different people at web.com as well as register.com that night.  She sent additional 4 or 5 emails over the course of the 72 hours following to ensure the transaction was cancelled.

A recent audit of our books revealed that we had been charged over $1800.00 by web.com (IN ADDITION TO THE $9.95 STILL BEING CHARGED BY REGISTER.COM MONTHLY) in the past year, even though we had no contract, even though we had cancelled the "free 30 day trial."  They had put up a new website without any approval from me whatsoever.   

We have gone through their customer service and billing departments in an attempt to reasonably resolve this issue, they will have no part of reasonableness and continue to claim their rights to stolen money.  I initially thought this was an error that that web.com would be happy to clear up when it was discovered.  I was shocked when they basically admitted this is a normal business practice for their company.

To top it all off, the 800# they have listed as our office number they have actually set up to ring on my wifes old cell phone.  The "contact us" portion of the webpage they built goes in to some black hole of which there is no telling how much business we may have lost there. 

This company fraudulently charged me for building and maintaining a website and face bookpage I did not authorize or approve, with incorrect information, misinforming clients, and now refuses to accept any responsibility or even offer to credit one cent towards an obvious error.  They top it off by fraudulently charging in excess of $1700 to my credit card, without my permission or approval in any way.

This report was posted on Ripoff Report on 08/18/2012 11:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/webcom/Jacksonville-Florida-32258/webcom-Registercom-Ripoffcom-Scamcom-929112. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Response from Web.com

AUTHOR: Web.com Executive Response Team - (United States of America)

Dear okattorney:
 
At Web.com, we take the concerns that you have raised in your post very seriously. As such, we would like to follow up with you regarding the details of your experience with us. To accomplish that, we ask that you send your website domain name, your contact information, and the details of this post to our support team via the following link: http://support.web.com/.
 
Thank you for your help, and we look forward to hearing from you.
 
Executive Support Team
Web.com
 
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