• Report: #923031

Complaint Review: web.com

  • Submitted: Mon, August 06, 2012
  • Updated: Mon, August 06, 2012

  • Reported By: Joshua — Madison Wisconsin United States of America
web.com
Internet United States of America

web.com Keeps charging card after canceling Internet

*UPDATE Employee: Response from Web.com

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We called this company to get a web site. They said they would give us a 30 day free trial without charging our card. They charged our card anyway and after getting that cancelled they are now charging our card again. This is a big SCAM beware.

This report was posted on Ripoff Report on 08/06/2012 07:23 AM and is a permanent record located here: http://www.ripoffreport.com/r/webcom/internet/webcom-Keeps-charging-card-after-canceling-Internet-923031. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Response from Web.com

AUTHOR: Web.com Executive Response Team - (United States of America)

Dear Joshua:
 
At Web.com, we take the concerns that you have raised in your post very seriously. As such, we would like to follow up with you regarding the details of your recent experience with us. To accomplish that, we ask that you send your website domain name and your contact information to our support team via the following link: http://support.web.com/.
 
Thank you for your help, and we look forward to hearing from you.
 
Executive Support Team
Web.com
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