• Report: #1016962

Complaint Review: web.com

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  • Submitted: Tue, February 19, 2013
  • Updated: Wed, February 20, 2013

  • Reported By: Tom — Janesville Wisconsin U.S.A.
web.com
Internet United States of America

web.com They keep trying to bill my credit card after cancellation , Internet

*Author of original report: Problem corrected

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I canceled my web hosting account with web.com almost a month ago.  I keep getting e-mails from support@web.com saying they are attempting to charge my credit card for the monthly fees.  They don't accept e-mails for billing questions.  I called their 800 number and waited 13 minutes for someone to answer, only to be told I had to talk to a different department and the current wait time was 14 minutes.  I asked to have them call me and the man said it was an inbound call center only.  Terrible customer service.  As I type this, I am waiting for someone to answer.  It's been a total of 22 minutes from the time they answered and transferred me.  If they succeed in putting through a payment to my credit card, I will sue them for any bank charges and the frustration and lack of service.


This report was posted on Ripoff Report on 02/19/2013 04:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/webcom/internet/webcom-They-keep-trying-to-bill-my-credit-card-after-cancellation-Internet-1016962. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 0Employee/Owner
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#1 Author of original report

Problem corrected

AUTHOR: Tom - (U.S.A.)

After finally getting through to someone who could take care of the problem, it was taken care of to my satisfaction.  I even received a call from the Executive office of Web.com apologizing and thanking me for my input - very professional.  So, if there are no other complaints here on Ripoff about web.com, don't worry about this one.  They had some new employees working who may have made a mistake.  But, as I said, it was taken care of to my satisfaction.
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