- Report: #690289
Report - Rebuttal - Arbitrate
Complaint Review: web.com
web.comJacksonville, Florida United States of America
web.com Attempted credit card fraud Jacksonville, Florida
*Author of original report: This turns out to be a misunderstanding.
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I received the following fradulent email from web.com this morning:
Dear(My name here):
We are experiencing difficulty processing your credit card payment for the domain(s) and invoice(s) noted below.
Invoice # Invoice date Invoice amount
Card #:(No credit card info was here since I have never done business with them.)
Exp Date: 0915 (None of my credit cards have this expiration date.)
We were unable to process this card for the following reason:
Restraint - Paymentech Code: 806
We want to continue to support your Web hosting needs. To do so, we'll need you to provide an alternate method of payment so we can continue hosting your Web site.
To avoid any interruption of Web hosting service, please call Web.com at 1-800-932-4678 and select the billing option. Our business hours are Monday - Friday 8am to 8pm EST.
You may also update your billing information via our secure online customer support center by logging on to https://support.web.com.
We thank you for your investment in Web.com to date, and hope to hear from you soon about alternative payment methods so we can continue to support your Web hosting needs.
Web.com Customer Support
Please Note: This is an automatically generated e-mail message sent from an unmonitored e-mail box. Any e-mail sent in reply to this message will not be answered. However, if you have additional questions, please contact your Web.com Customer Support at https://support.web.com. Thank You.
I use 1&1 and Netfirms to host my web sites and I have NEVER had any business relationship with web.com EVER. I contacted both 1&1 and Netfirms and they both said that this email was fradulent. I completed a report to my local police computer crime unit, my state police wire fraud unit, the ICCC fraud unit and the FBI computer crime unit. These guys are bad news and should be avoided at all costs.
This report was posted on Ripoff Report on 02/03/2011 09:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/webcom/Jacksonville-Florida-32258/webcom-Attempted-credit-card-fraud-Jacksonville-Florida-690289. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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