- Report: #845466
Complaint Review: weeklyplus
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| weeklyplus
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weeklyplus do not care if merchants honor certificates! Denver Colorado, Internet
*UPDATE Employee: WeeklyPlus Customer Service
Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™
Weeklyplus.com does not care if the merchants will redeem the certificates they sell online. If you contact them, they note it in their system and do nothing. Do not purchase from site! I couldn't get the merchant to return a call for an appointment and finally got frustrated and contacted weekly plus for help. They could have cared less- Greg Max was a a** and I suggested that he read his terms of use.
This report was posted on Ripoff Report on 02/27/2012 02:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/weeklyplus/internet/weeklyplus-do-not-care-if-merchants-honor-certificates-Denver-Colorado-Internet-845466. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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WeeklyPlus Customer Service
AUTHOR: WeeklyPlus.com - (United States of America)
SUBMITTED: Thursday, March 01, 2012
Hi Maria,
Thanks again for reaching back out to us regarding this and I'm sorry to see that this has been such a frustrating experience for you. Our customers and their satisfaction with our services are very important to us. We are able to resolve any issues that may arise as long as we are notified of these issues prior to the expiration date of the certificate. Our policy of transparency and our dedication to working with our customers can be seen by noting that we carry a BBB rating of an A.
The reason that problems are difficult for us to resolve beyond the expiration date is that we are contractually required to pay any remaining funds from the sale of a promotion to the local business at the time of expiration. As a result, we do not have any funds in-house beyond the expiration date with which we are able to offer compensation for certificates.
In your case, I see that you purchased your certificate on August 19, 2011. The expiration date for that deal was November 25th, 2011. This expiration date was presented to you prior to your purchase, was indicated on your Ready Deals page, and was printed on the certificate itself. I see that the first e-mail that you sent us to indicate that you were having trouble getting a call back from the business was on December 23rd, 2011, nearly a month past the expiration date.
In some cases we are able to help even after the expiration date if our records indicate that there were other customers who had a similar issue. For this business, however, we did not receive a single complaint or refund request and 48 other customers were able to get a call back and receive services without difficulty. Because there is no history at all of any service complaints for this business, we are unable to make an exception for you in this case. In the rare event that you should ever experience a situation like this again, please notify us of your difficulty prior to the expiration of your certificate and we'll be more than happy to help you. Thanks again for your patience and understanding in this matter and have a great day!
Best Regards,
Greg Max
Director of Communications
WeeklyPlus.com
Thanks again for reaching back out to us regarding this and I'm sorry to see that this has been such a frustrating experience for you. Our customers and their satisfaction with our services are very important to us. We are able to resolve any issues that may arise as long as we are notified of these issues prior to the expiration date of the certificate. Our policy of transparency and our dedication to working with our customers can be seen by noting that we carry a BBB rating of an A.
The reason that problems are difficult for us to resolve beyond the expiration date is that we are contractually required to pay any remaining funds from the sale of a promotion to the local business at the time of expiration. As a result, we do not have any funds in-house beyond the expiration date with which we are able to offer compensation for certificates.
In your case, I see that you purchased your certificate on August 19, 2011. The expiration date for that deal was November 25th, 2011. This expiration date was presented to you prior to your purchase, was indicated on your Ready Deals page, and was printed on the certificate itself. I see that the first e-mail that you sent us to indicate that you were having trouble getting a call back from the business was on December 23rd, 2011, nearly a month past the expiration date.
In some cases we are able to help even after the expiration date if our records indicate that there were other customers who had a similar issue. For this business, however, we did not receive a single complaint or refund request and 48 other customers were able to get a call back and receive services without difficulty. Because there is no history at all of any service complaints for this business, we are unable to make an exception for you in this case. In the rare event that you should ever experience a situation like this again, please notify us of your difficulty prior to the expiration of your certificate and we'll be more than happy to help you. Thanks again for your patience and understanding in this matter and have a great day!
Best Regards,
Greg Max
Director of Communications
WeeklyPlus.com
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