In February of 2008, I broke up with my boyfriend and he moved out. I was also working for him in sales, so I lost my job, too. I got a new job, but it paid a lot less than I was used to. Back in November 2008, I talked to them and let them know I was having a hard time paying my mortgage. They said I hadn't missed a payment, I said I know that, but I may not have the money next month. At this point, I had to decide to pay the mortgage or feed the family! I asked about the new bail-out plan for homeowners. They told me the "bail-out" was for the banks, not the homeowners. I said that I knew there was something President Obama just passed for homeowners. They said, you mean "The Homeowners Act?" I said yes! Can you tell me about that? They said hold on while I transfer you to someone who can talk with you about that. I decided to look it up on the internet, because I knew it would be faster. I found what I needed to know. I trimmed and trimmed my home bills so that everything was much more affordable. The only things I was unable to trim, were my car payment (paid to Watchovia, which Wells Fargo bought), my car insurance, and my HOA with maintanence fees. I've tried 4 times now to refinance my car for a lower payment. No luck there. I got my own home insurance. The company I had to begin with left the state of Florida, and only left one company at the time, Citizens. I heard a lot of bad stuff about them, namely the price. So, I let Wells Fargo find me some insurance. WRONG thing to do! They didn't tell me it would cost twice as much as private insurance, make my payment higher and it only covered what Wells Fargo would lose--not any of my stuff!
Well, I tried for a loan modification 3 months after I was unable to pay my mortgage anymore. I filled out an on-line form on Wells Fargo web site. They called me a couple of weeks later, while I was at work and couldn't answer my phone. The message they left said they wanted to arrange a re-payment plan. As if I could afford to do that! I didn't call them back. They sent me a letter for HOPE NOW credit counseling. I called them. THEY told me Wells Fargo had already started a loan modification and to call back every week to check the status. I called back once, no news. Then before I could call again, I got a letter in the mail stating I was denied because they couldn't come to a mutual agreement. I called the credit counseling again. They told me I was denied due to lack of cooperation. I said, "What?? I've called like you told me to." Credit counceling told me to re-apply. So, I did. I answered all her questions on the phone and was told once again to call back every week. I didn't even get to call back one time. I got 2 letters in the mail from Wells Fargo on the day I was supposed to call credit counseling back. The first one said "We're here to help you. For your convenienc, you may access our online mortgage payment workout tool to track the progress of our review. When I tried, it wouldn't let me in! Then I opened the second letter and it was another denyal! Didn't even take a week! This time, the reason was "The investor has determined this request is not in their best interest."
So, apparently, they want me to foreclose. Then comes the news boasting about the stocks raising because of Wells Fargo's Profits for the quarter!
They said, in the letter, that the other alternatives to assist ME are Pre-Foreclosure Sale and Deed In Lieu of Foreclosure. Yeah, THAT will assist ME!
None of this is about helping the homeowner in any way. I don't know or have even heard of one person actually getting help through their mortgage company. It's all BS. As long as they got bailed out, who cares about everyone who made them succeed in the first place.