- Report: #974263
Report - Rebuttal - Arbitrate
Complaint Review: wells fargo auto finance
wells fargo auto financepo box 29704 Phoenix, Arizona United States of America
wells fargo auto finance REPOED MY VECHILE IN THEIR ERROR Phoenix Arizona
*Consumer Comment: How it paid?
*Consumer Comment: Responsibility...
Tuesday night November 21, 2012 my truck we repoed. I didnt undetstand since I just Paid this payment on October 22, 2012 through money gram. (same way each month since I have had this loan)
While I called Wells Fargo on October 22, 2012 to verify I was sending this payment and what the account number was. I am in a long line with 2 kids at Walmart The customer service rep has me verify social since there are 2 accounts on my name, as always I have to veriy what vechile I am calling about.
As always i stated 2005 dodge dakota. An account number was given to me I filled out the paper work and my payment of $616.00 was successful.
Now less then a month later my truck was repoed. I called Money gram and they verified that a payment was received successful to wells fargo however, the wrong account number was on the paper work. That was not my error since i called and wells fargo makes you specify which account (vechile) you are callin in reference too.
So the payment was received just applied to the wrong car. Also, because the payment for the other car which wasnt even discussed about wasnt received they automatically applied my payment to this account.
After a day worth of phone calls to Wells Fargo and speaking with Joyce in the bankruptcy department I was able to have the payment reversed onto my vechile which made it current, However now I was told that I was responsibile to pay towing fees to Wells Fargo for $385.00 For what? this was an error on behalf of them.
I did everything I was suppose to do, now they are making out with $385.00 for nothing just because they can? thats more then a payment for a month for me. I am unemployed and doing the best I can to pay my truck and now I have to pay Wells Fargo to repo my truck just becasue they can rip people off because they know we need our vechiles.
I also, had to pay the towing compan their fees. This costed me $460.00 total I had to borroww from my grandmother or i would have lost my truck when in fact I am going to own it in May which I can already feel will be an issue found.
I dont think this is fair to me as the consumer, This payment should be applied to my vechile since they took it anyways it goes to them or maybe it goes in someones pocket I dont know. It just not right,
I was something Done...
This report was posted on Ripoff Report on 11/27/2012 07:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/wells-fargo-auto-finance/Phoenix-Arizona-85038/wells-fargo-auto-finance-REPOED-MY-VECHILE-IN-THEIR-ERROR-Phoenix-Arizona-974263. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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