ED Magedson – Founder
Wells Fargo Bank801 W. 4th St. Winston-Salem, North Carolina USA
Wells Fargo Bank/Best Benefits Best Benefits is neither, Wells Fargo: Partners in Crime Winston-Salem North Carolina
I have been un-employed for some time and for the past year have been attending school on a veterans program for older, long term unemployed veterans called VRAP. By benefits dried up in October of 2013, so I left $50 dollrs in my Wells Fargo account to keep it open until my tax return came in or I was re-emplyed, whichever came first. I was somewhat taken aback to receive an overdraft notice from Wells Fargo, just in time for Christmas. I hadn't used the account in some time so I only had two items on my statement, one for a free credit check srvice fee that I used in connection with a Veterans matter, and a $19.95 charge labeled Best Benefits.
To be honest, I'm not a financial master-mind and possess remedial financial management skills, so I went to my friendly neighborhood Wells Fargo branch to enquire why I was in debt. I will say that I do like the people in my local branch of Wells Fargo, and have since they were still a Wachovia branch. A customer service rep was quite helpful and helped me to resolve the issue with the supposedly free credit check company who cheerfully refunded my money and the bank reversed the overdraft charges. The Best Benefits issue was another matter.
I was suspicious right away, because nobody there could tell me what Best Benefits was or what they do, or why they were charging me $19.95 a month to do for me whatever it is they do for me. Prior to my opening this can of worms I assumed it was some internal bank charge for overdraft insurance or some such thing and was hoping to turn it off and maybe get a little relief. The truth was much darker and harder to get to. We went on line, Googled Best Benefits, and started making inquiries. When we finally got a phone number and an actual human to respond to my call I was greeted as a "Favored Wachovia Customer." Wachovia has been dead since early 2011. Bad sign. When I enquired as to what Best Benefits is they told me that it was a discount club for favored Wachovia customers and for the tiny sum of $19.95 I was eligble for a wide range health service discounts. I was further informed that I consented to this, which is ludicrous in light of the fact I have VA health care which I like very much and so would have no use for such a "service." In addition, I never received anything at all from this outfit, no membership card, or monthly mailings of discounts for prostrate exams, or cheap Depends or whatever it is that they are ostensibly supposed to provide for me.
So, after about 10 hours of Phone tag and internet spade work I finally had a clear picture of my situation. In 2009, using information provided to them from crooked bank officers at the late Wachovia bank, Best benefits Robo-signed me up for this discount club swindle scam they operate along with other simialar operations. They get an F rating from the BBB. Google Best Benefits or MVQ and read the 20+ pages of complaints recounted by outraged consumers. Many of them were simialar to my own. Mine stands out for the timeframe. I didn't catch it till now, $1230 later. I'm rather upset. So far all I've gotten back is the last 60 days of billing. Wells Fargo is giving me the cold shoulder, denying any responsibility, and outright implying that I'm a stupid man and therefore it is completely right and proper for me to be swindled by these criminals, and by extension, Wells Fargo has no legal or ethical obligation to protect it's depositors from fraud they are surely well aware of.
Wachovia was successfuly sued, in a class-action for many millions of dollars, and so was Wells Fargo and Bank of America, among others. They refuse to refund my money in spite of not even providing me with the Phony Baloney services they charged me for. Mailings cost money, and tip off the victim that he's being robbed. For them, outright theft seems to work out just fine. Please help.
This report was posted on Ripoff Report on 02/04/2014 02:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wells-Fargo-Bank/Winston-Salem-North-Carolina-27101/Wells-Fargo-BankBest-Benefits-Best-Benefits-is-neither-Wells-Fargo-Partners-in-Crime-W-1120888. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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