- Report: #1153686
Report - Rebuttal - Arbitrate
Complaint Review: Wells Fargo Credit Card
Wells Fargo Credit Card420 Montgomery Street San Francisco, California USA
Wells Fargo Credit Card Refusal to take payments San Francisco California
*Consumer Comment: Standard Practice
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Do Not do Any Business with Wells Fargo Secure Credit Card !!!
I tried today 3 different times to make a payment since I was late 12 days.
Instead I got the most stupid people and bank policies according to them that made me unable to pay my secured credit card. I recorded this conversation first with a guy named Peter who hung up on me, then I called again. I got a girl named karen in Salt Lake City, Utah who in turn refused to let me talk to her manager-Johnathan. I was not able to speak to him nor was I able to get his extension or last name.
My issue here is after the automated systen asked for :
1-credit card number
2-Name on the card
4- My home Address
5 full amount for payment which I was not able to do so this time, I requested to speak to a human being.
All of these human beings; Peter, Karen and the manager Johnathan were not able to take my minimum payment because I refused to give my SSN and Home Address.-which they already have heard from me and is in their records.
I re-instated the purpose of my call and the intention of just making a minimum payment which they refused because I did not give them my SSN and Address-
Question: Is that so irrational and stupid that they wll not accept my payment?
FYI: They will still be charging late fees and interest because my payment is late-THAT MAKES SENSE-
WHAT a RIPOFF- Do not do business with Wells Fargo!!
This report was posted on Ripoff Report on 06/10/2014 03:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wells-Fargo-Credit-Card/San-Francisco-California-94163/Wells-Fargo-Credit-Card-Refusal-to-take-payments-San-Francisco-California-1153686. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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