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Report: #1282990

Complaint Review: wells fargo mortgage-rels valuation - tyrone Georgia

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  • Reported By: Thomas — Milner Georgia USA
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  • wells fargo mortgage-rels valuation 100 glendalough court tyrone, Georgia USA

wells fargo mortgage-rels valuation, ben waldrop, tracy creekmur, All we wanted was a home mortgage, wells fargo turned the American Dream into a continuing nightmare tyrone Georgia

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My partner and i applied for a home mortgage with wells fargo back in Sept 2015. We were trying to purchase a HUD property. During the first part of this nightmare with wells fargo, the only thing we asked of them was to have the appraiser get intouch with our agent, to give us an advance notice prior to setting up a date and time to do the actual appraisal. Due to this being a HUD property we needed to have the utility companies on stand by while we obtained all the approvials from HUD's property management company, before we could even set up a time to actually have utilities hooked up. Almost a week before we got all approvals back from HUD's property management co, we received an appraisal in the mail. The appraisal was ordered by rels valuation thru wells fargo, and done by a robert pascal chapman.

This appraisal was so full of errors and wrong descriptions, if the appraiser had not included some pictures of the actual property, i would have thought he just did a drive-by appraisal. The most obvious error was he claimed all utilities were on and working, which they were not on because we were still waiting on HUD's approval to have utilities activated, but he did finally remove the picture of the basement bedroom under the mobile home. After a few days of trying to get intouch with tracy or ben at wells fargo in tyrone ga, we finally got a response from wells fargo that they would reschedule another appraisal and make sure the appraiser contacted our agent prior to setting up another date and time. Before any of this could take place, we received two more appraisals from this chapman person. There were very few corrections on either of the new appraisals, but he did change the date on both of the two copies of the more recent appraisals, most everything else was the same errors and mistakes. This was just the beggining of the nightmare.

The next issue was when we were told by ben at wells fargo near the end of November 2015, that wells fargo policy was that they would not approve a mortgage on a property that the heating system could not be tested, didn't seem to matter that this guy that calls himself an appraiser falsified three appraisals, which he claimed all utilities were on and working, the next thing we were told by ben or tracy was if we had not complained about the appraisals we would not have these problems, doesn't feel to us like the claim of wells fargo people being very customer service oriented is true, if anything, all wells fargo people that we have had the misfortune to have to deal with, and are still to this day having to deal with, do not understand the concept of customer service, this is what happens when a company like wells fargo gets so big and powerful it breeds arrogant and unprofessional employees, the people at rels valuation do not seem to be much different than the people at wells fargo when it comes to customer service.

The lesson we are learning from dealing with people like these at wells fargo, is when things go wrong with the mortgage process due to wells fargo screwups, don't complain or expect these people to correct anything they did wrong, because they do not do anything wrong - just ask them, everyone we have delt with at wells fargo has made that perfectly clear to us. There concept of customer service is, blame the customer. These problems we are having with wells fargo are only the tip of the iceberg, they have also pulled multiple credit reports on both of us, even after we were denied the mortgage, and even sent a letter stating that none of this would affect our credit or credit score, but it has affected both of our credit reports and scores. I would not recommend wells fargo to anyone

 

This report was posted on Ripoff Report on 01/28/2016 01:53 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wells-fargo-mortgage-rels-valuation/tyrone-georgia-30290/wells-fargo-mortgage-rels-valuation-ben-waldrop-tracy-creekmur-all-we-wanted-was-a-ho-1282990. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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