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Report: #1179793

Complaint Review: Wells Fargo - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Dougs1975 — Kennesaw Georgia
  • Author Not Confirmed What's this?
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  • Wells Fargo Nationwide USA

Wells Fargo Bank , Wells Fargo Customer Service money being transfered though my account from saveing to checking and back from checking to saveing without my permission and the fraud department invesageted and said that it was an online transaction and that it came from the same IP address in the house. we only have one computer inside the home and they said that the case was was closed and they could not refund my money back 8.81 cent. come on people really when its the banks fault they should have to pay and not the coustomer. i was also told that the money was a wash but in my account it was there. wake up people wells fargo is up something watch your money in your account to make sure what happened to me dont happen to you. i have tryed to get help with this issue i was hung up on and the company is really nasty and rude. i would not advise anyone not to bank with this trashey companygo to a bank that cares for its clients and wants to help them. Kennesaw Georgia

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I was overdrafted 8.81from my checking account becausdee of a 14.00 dollar trasnaction the bank said that 

i did > I was not on my computer at that time i was asleep or doing something else when it accured.

the money in question was 14.00 dollars they said i did not have to begin with but it showed up on my account and was in my savings. well I did not give permission for that to be transfered back out of my checking back into my savings account. The lady i spoike to said it was conisdered a wash and that it wasnt reallly there to begin with . Then she arued with me and said she didint say that and the fraud department investigated it and said that it was  done from the same ip address. neither did me or my fiance they never conssidered that it could have been done from a hacker from somewhere else and not within the same household, my fiance is a heavy sleeper sometimes due to seizures. Why would anyone transfer money back and fourth from savings to checking then back to savings agaings. The 14.00 dollar fee caused me to be overdrafted by 8.81 fraud department told me there was nothing else they could do they considered the case was closed. and i even called san fransisco and other customer servies from wells fargo and nobody will admit that it was a bank error and not my fault. ive gone threw all the proper channels and told my side of the story sounding like a broken record over and over again. i tried five times to get help and nobody would help me .these people have caused me overdrafts in the past and left me stranded at a gas station for 3 hours becauese my card was turned off with my money still in the account after they took out overdraft fees but i still had money on the card. I had to call road side assistance to get help. this  bank has done me wrong time and time again enough is enough.

  

This report was posted on Ripoff Report on 09/28/2014 02:58 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wells-fargo/nationwide/wells-fargo-bank-wells-fargo-customer-service-money-being-transfered-though-my-account-1179793. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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