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Report: #1307248

Complaint Review: Wells Fargo - Des Moines Iowa

  • Submitted:
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  • Reported By: Michael — Chesterfield Missouri USA
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  • Wells Fargo PO Box 10347 Des Moines, Iowa USA

Wells Fargo Wells Fargo Cell Phone Protection Warranty Scam Des Moines Iowa

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What a scam. The only reason I got the Wells Fargo credit card last year was for the insurance program for my iPhone. (https://www.wellsfargo.com/credit-cards/features/cell-phone-protection/) 


I am the Verizon Account co-owner w/ my wife and put about $450/month on the card for my Verizon bill each month. The credit card promises to provide a warranty on iPhones to cover damage. This happened to me about 6 months after I got the card when I accidentally dropped the phone: The glass cracked and it would no longer charge properly. So I issued a claim which took a few back and forths with them asking for more information, some of which I had already given them which they apparently lost.  My wife and I own this account and we have a couple kids and my elderly mother on it as well. We pay the bill. My Tel # is listed 5th, probably because I had a # change. I had Verizon explain this to the service rep via a conference call.

Then I get notice my claim was denied because my phone's # was not listed 1st or 2nd. The customer has no control over where their # is listed on the bill!! When I first inquired about the service, the rep told me the policy covered the Primary (which should be me) & 3 add'l lines.

I broadcast this service experience to my friends on FaceBook. None of my friends could believe it. In this age of "Customer Experience Management", the industry I work in, Wells Fargo & Card Benefit Disservice rank at the bottom. I invited Wells Fargo in a customer survey to review my claim and reimburse me.  No one ever got back to me.

This report was posted on Ripoff Report on 05/23/2016 12:05 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wells-fargo/des-moines-iowa-50306/wells-fargo-wells-fargo-cell-phone-protection-warranty-scam-des-moines-iowa-1307248. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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