- Report: #793364
Report - Rebuttal - Arbitrate
Complaint Review: Wells Fargo
Wells Fargo101 N. Independence Mall East Philadelphia, Pennsylvania United States of America
Wells Fargo Incorrect Garnishment, Unjust Fines/Fees, Unprofessional/Harassing Customer Service East Philadelphia, Pennsylvania
*Consumer Comment: This report is lacking a lot of detail
*Consumer Comment: If I read your Ripoff Report correctly, Wells Fargo
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Due to this unjust/incorrect garnishment, Wells Fargo charged my accounts several fines/fees. In the end, after it was proven the garnishment should not have been applied by Wells Fargo, Wells Fargo still would not add back all of the fines/fees it had unjustly/incorrectly deducted from my accounts. I've asked many times.
Additionally, in my attempt to resolve this issue caused by Wells Fargo, I contacted the Legal Department in Philadelphia (which is why I chose that address for this report). I called at the opening hour of business and still held for an hour. When I finally received a human, she was rude, unprofessional and uncaring. Her behavior was not an escalated one; she started our conversation in that tone. Furthermore, she accepted no responsibility on Wells Fargo's behalf; she put all blame on me and told me, in no uncertain terms, that I must fix it. She helped none at all.
Wells Fargo should not have garnished my account. It should not have fined me at all, and, therefore, should have returned all of that money to my account, putting my account back to the way it was prior to the Wells Fargo mistake. Finally, Wells Fargo should not allow/train its employees to be so incredibly unprofessional. It should put its clients first.
Wells Fargo can keep its apology and its accounts. I simply want my (and my daughter's) money back.
This report was posted on Ripoff Report on 10/29/2011 10:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/Wells-Fargo/East-Philadelphia-Pennsylvania-19106/Wells-Fargo-Incorrect-Garnishment-Unjust-FinesFees-UnprofessionalHarassing-Customer-S-793364. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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