- Report: #1114829
Report - Rebuttal - Arbitrate
Complaint Review: Wells Fargo
Wells Fargo1825 Central Park Dr Steamboat Springs CO Steamboat Springs, Colorado USA
Wells Fargo awful, poor customer service, lack of concern & action. Steamboat Springs Colorado
*Consumer Comment: Sounds like the only mistake...
*Author of original report: Deposit mistake
*Consumer Comment: One Question..
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Awful experience with Wells Fargo. Multiple times something as simple as a deposit was completely messed up leading to unpaid bills because I had to rearrange finances so I could pay my bills.
And after informing the bank of their mistake, they refused to do anything about it and refused all responsibility as well. Their first reponse was "we encourage you to check your statement". Their right, my apologies, it's not like it is their job to make sure their doing it right or anything like that. Yes, always check your statements customers but when a bank makes a mistake (three freaking times! & theres ample documentation of these mistakes) and their first action is to point the finger at you-that is a problem.
Further, I decided to try Bill Pay with Wells Fargo, so much for five business days-try ten business days later and a late fee assessed to my rent because of it. They don't have to pay the late fee, I do. Again, did they care? Well, shockingly they couldn't give a flying...about it.
Basically, Wells Fargo has awful customer service when you need it the most. They will be kind as long as it is a simple, easy, daily business interaction. But the moment they make a mistake they are awful, rude, deflective and lack all sense of accountability to their customers.
On top of it all, they have blown up my cell phone trying to get me to sign up for a credit card I already told them I'm not interested in.
In not so many words-I'm getting a new bank who actually values their customers. It should be a refreshing change in comparison to Wells Fargo.
This report was posted on Ripoff Report on 01/11/2014 03:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wells-Fargo/Steamboat-Springs-Colorado-80487/Wells-Fargo-awful-poor-customer-service-lack-of-concern-action-Steamboat-Springs-Col-1114829. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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