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Report: #1301777

Complaint Review: WEN - Hollywood Internet

  • Submitted:
  • Updated:
  • Reported By: Monte_Alto — Kelowna British Columbia Canada
  • Author Confirmed What's this?
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  • WEN 6444 Fountain Avenue Internet USA

WEN® by Chaz Dean, Guthy-Renker ,Parent Company, Massive and ongoing hair loss Hollywood and/or online California and Internet

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I'd seen the WEN commercials on TV for years and finally decided to give it a try. Since it is a natural product, endorsed by celebrities with beautiful hair I figured it might be a nice change for my hair as well. I ordered the "Sweet Almond Mint" late in December of 2014 and started using it shortly after it arrived. 
 
I initially used the product for a few weeks and at first my hair did seem to look and feel nice, then the results changed and it began to feel kind of heavy and seemed to have a weird coating on it. I also noticed that my scalp was quite itchy and there were some small painful sores around the back of my hairline, the nape of my neck and above and behind my ears, mostly on the left side of my head. I noticed that my hair seemed to get quite tangled in the back and I was losing quite a bit of hair, both in the shower and in my hair brush. I also had a strange sensation on my scalp ... the only way I can describe it, is that it felt like my skin was crawling. I really wasn't happy with the way the WEN product made my hair look and feel, so I called to cancel my subscription and after some difficulty with the customer service department, payments were stopped, but I did receive a second package of the product which remains unopened.
 
I switched back to my regular shampoo and conditioners, but the hair loss, although slowed, has continued. I've spent months and months switching back and forth between the shampoo brands and even tried WEN again a few months back, in an effort to restore my hair to its former state. I couldn't figure out why I was having so much trouble with it. I've now lost almost half of my hair volume, including a large chunk of hair on the left side of my head above the ear, that came out all at once in my hair brush one day. I've included photos of that area, along with photos of how my hair used to look.
 
All my life I have had thick, full, luscious head of hair, I am a brunette turned blonde many years ago, mostly to camouflage the gray hair. Our family doesn't go bald, gray at an early age ... yes, but we are not prone to hair loss. I only need to color my hair once in awhile, every couple of months or so and only the roots, never the full length of it. I like the slightly darker lower section and I've found through the years that it stays much healthier if I just color that portion. 
 
I don't use bleach on it and I haven't had it highlighted in 30 odd years. I love my natural curl, so I do not do anything to try and straighten it. I do not use a blow dryer and haven't done so since I was a teenager and I am 56 years old now. I had beautiful natural curls, so I have no use for hot rollers or irons
 
For the last 20-25 years or so, I have been growing my hair out in an effort to grow it to my ankles like my Aunt had done many years ago and it was well on it's way. I give it an occasional trim now and then, so that it is straight across the back and not longer in the center. I have used a few different brands of shampoo and conditioner through the years without a problem. When I shower, I wash my hair, I condition, then rinse it. I then wrap it in a towel for around 10 to 15 minutes and approximately 15 minutes before I leave for work, I flip my head upside down, fluff my hair with the towel to dry it a bit, flip my head back up and I am out the door.
 
I have not recently been diagnosed with any type of medical condition that would make me lose my hair. I'm a creature of habit, therefore have not changed my eating habits, I work in the same job, live in the same apartment, drive the same car, watch the same TV programs ... etc etc etc ... the only change in my life was my choice of hair product.

 

This report was posted on Ripoff Report on 04/25/2016 03:57 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wen/internet/wen-by-chaz-dean-guthy-renker-parent-company-massive-and-ongoing-hair-loss-hollywood-1301777. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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