- Report: #1084487
Report - Rebuttal - Arbitrate
Complaint Review: Wendel
Wendel8825 N Black Canyon Hwy, Phoenix, Arizona USA
Wendel Manager of aamco in phoenix Con artist Wendel from aamco in phoenix Phoenix Arizona
*Author of original report: Having a car held hostage is unreasonable.
*Consumer Comment: You sound quite unreasonable.
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Hello, I have a 2007 corvette that had slight overheating issues while sitting at a red light or stopped anywhere with the car still running. This past July (110+ degrees) it finally overheated and billowed a cloud of coolant steam after getting off the freeway. I made it home safely and the next day took it to Wendel who supposedly diagnoised my whole car and found it to be my cooling system with a cracked radiator, "most likely from a faulty water pump" according to him. He replaced the cracked radiator, water pump, all the hoses, thermostat... The whole nine yards and charged me way over $2,000 for the "repair" just for my car to be acting up and doing the EXACT same thing it was doing prior to being taken to him at AAMCO.
I paid him $900 or so upfront and agreed to make payments for a completed job. He informed me he would have to charge me more money to install a tracking unit GPS box that shuts down my car immediately if I miss a payment which added another $200 or so to my bill, this all after the job was already done and needing my car back. This past week, durning a cool snap, 75-80 degrees F, my car went from 220* into the RED in the time span of me ordering tacos from Taco Bell, and picking them up at the window. Worse than it has ever been prior to his involve my with my car.
I called Wendel and explained to him that the job wasn't done right and that it needs to be rectified immediately, or remove the box from my car so I can have it repaired by someone I can trust and know personally and call the $1300 or so already paid to him square. He immediately tried to say "how do I know it was HIS repair that is faulty" and continued to try and tell me "it can be several other things the can equate to the underlying problem" and that he "would need to diagnose the car again to see if it was "his work" or something new". I asked if it is infact something different, if they would charge me more money and he confirmed that suspicion. I explained to him I would much rather have it fixed by someone I trust than have him look at my car and try and tell me it's something new, his first diagnostics didn't find the underlying issue the first time, why trust it a second time? what good is a diagnostic if its not finding the underlying issue in the first place? To rope a customer back in and charge them more money to fix something they didn't fix at first in order to have the customer return over and over again, especially if the car is held "hostage" with a control module box the kills the engine.
He tried to tell me I can come in and get a free diagnostic for free at "absolutely no charge", and would warrantee his work, "if it is infact, it was to be his work" but I informed him I do not want him or his employees touching my car again after, 1 my speakers in my truck were messed up after a cooling system repair, and 2, the job wasn't done correctly the first time. Of course I have the "option" of taking it somewhere else after his "free" diagnostics to potentially find something else and charge me for, but that is his tactic to rip people off as he has done to other people, which has been recorded on here by Ripoff Report.
Diagnose and blame on a whole different issue, his diagnoses didn't find the first time, supposedly. My suspicion is they know about it, but fail to fix it right there and then, knowing it will be brought back in the next few weeks/months to be "fixed" again for MORE MONEY.
I have filed a complaint with the local news station "3 on your side" and next will be calling all other news channels to bring light on this scammer. Probably been ripping people off from back in the 80's if this shop has supposedly been owned by the same person for that long according to him, as if conartists never stay in business; sidesteps issues trying to discuss irrelevant jargon, to throw people who are less informed, way off their ability to maintain focus on the issue of their vehicle.
This report was posted on Ripoff Report on 09/14/2013 11:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/Wendel/Phoenix-Arizona-85021/Wendel-Manager-of-aamco-in-phoenix-Con-artist-Wendel-from-aamco-in-phoenix-Phoenix-Arizon-1084487. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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