- Report: #525111
Report - Rebuttal - Arbitrate
Complaint Review: West Alabama TV Cable
West Alabama TV Cable416 Bexar Ave W Hamilton Hamilton, Alabama United States of America
West Alabama TV Cable WATVC has horrible -cable -technical support - customer service. Hamilton, Alabama
*Author of original report: Much better service now
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
The past six months we've had service this last time, our modem randomly drops connection between midnight and 7am. Now, this would seem like a minor problem, and could possibly be fixed by replacing the modem. I have called technical support (which is a call center preforms technical support for multiple ISPs' customers). I have probably placed about 10 trouble tickets with this call center, and have only received one call-back from the actual technical, which told me not to use technical support if we had a problem. [continued below]....
When I had service the time before this, I kept calling and calling, and finally I got hold of 'Sue', which proceeded to tell me that the technician would not call me because I have a Mississippi phone number, and it would be long distance. So now I have my roommate's phone number on my account just for safety...
I am not trying to slander this company. I just want my internet service fixed.
We don't have any other options for internet service, or I would definitely switch in a heart beat. I call other providers every month, seeing if they have expanded service to our house, but no luck with that. West Alabama TV Cable should have a higher standard, instead of just taking advantage of them being the only internet provider to the outskirts of Hamilton.
Either lower the rates or fix my internet.
This report was posted on Ripoff Report on 11/17/2009 07:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/West-Alabama-TV-Cable/Hamilton-Alabama-35570/West-Alabama-TV-Cable-WATVC-has-horrible-cable-technical-support-customer-service-Ham-525111. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.