- Report: #1168974
Report - Rebuttal - Arbitrate
Complaint Review: west coast built in fridges
west coast built in fridges14911 S Vaughan Rd Molalla, Oregon USA
west coast built in fridges west coast built-in fridges, WCBIF SCAM ALERT! They STEAL $2700 a pop and never think twice about it. Molalla Oregon
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West Coast Built In Fridges stole $2715 and I am not the only one!
My parents own a small business and I am the first to support small businesses but this is not a reputable mom and pop shop. They will steal your money and not feel bad about it. They no longer have a paypal acount because paypal closed it for too many charge backs. I wish I would have read these reviews before I gave them $2715 on 1/21/14 and as of 8/11/14 no refrigerator, no refund, not even a call back or email response.
They will provide excuses and put you off past the time that your credit card company will reverse the charges. If you use them (and I truly hope you do not) check with your credit card company and see how long you have to reverse the charges and have the refrigerator delivered before then. If you do not have the refrigerator, reverse the charges and do not listen to their excuses and promises of it will be delivered in just another 3 weeks, or on Monday, or whatever they will say to put you past the point where they have your money and there is nothing you can do but sue them for it back.
Here is how it happened for me and after reading similar stories, I am not the only one. I have all the emails documented. I have too many calls between these that went either unanswered or to a voicemail box that is full. I would love to get together with others and have a class action lawsuit against WCBIF to get the $10's of thousands of dollars this company stole.
1/21/14: Paid via Paypal $2715 for a 36” 550 rt opening sub zero, no panels, new compressor, 1 yr sealed system warranty plus custom professional grill.
3/13: emailed Kayla on status of delivery
3/17: email from Brandee Humphrey that Kayla no longer works here and she will get back to me with delivery this week.
3/18: Brandee said she is waiting for the grill to come in. Also, an FYI that she is recovering from surgery and to forgive us for being slow.
4/2: emailed Brandee for status
4/3: Brandee said her father passed away 2 weeks ago and we are behind on orders – working on yours next. Had to order the cold control.
4/21: Emailed Brandee for status (no response)
5/5: Emailed that since I have not heard anything on the status of the refrigerator in over a month, I was going to call the credit card company and reverse the charges if I did not hear back from them.
5/5: Emailed and requested a refund.
5/6: called over 4 times and emailed over three times in the past 2 weeks with no response.
5/6: spoke to Candy (new office assistant) who said she would have Brandee call me back when she gets in in the afternoon. No call back – asked for a refund.
5/7: Candy offered a $200 creditif I didn’t charge back the credit card and they would ship on 5/19 and deliver between 5/24 and 5/29.
5/21: emailed if refrigerator had been shipped and if the delivery company will call me first before delivery.
5/21: Response was “yes they will call first.”
5/23: Called and left a message regarding shipping status.
5/27: Called and left a message again because I did not receive any call from the shipping company – need tracking.
5/27: Called again and left a message.
5/27: email response from Brandee Humphrey – the owner. The office no longer has phone staff to answer calls, please email for updates. I know I have made promises that have not been kept in the past. Unfortunately I cannot uphold the promise of delivery this week as of today. The one we we set aside for you is not good enough. I am refurbishing another for you. Please allow another 3 weeks or less for the order to be received. If not, I can understand you wanting a refund.
5/29: Emailed and asked for a 6/17 delivery of the fridge.
5/29: Emailed and asked for someone to call me since I have not heard via email or phone the status of the order.
5/29: email that Candy no longer works here.
5/30: no word on delivery. Demanded to hear back by 6/2 that the refrigerator will be delivered on 6/17 or refund my money on 6/2.
6/1: email from Larry. Yes your fridge will be shipped out before the 10th of June. Thanks for your patience.
6/2: emailed Larry back asking to let me know when it ships including the tracking and carrier info.
6/2: Larry responds: Will do.
6/12: emailed and asked for tracking
6/12: Response back is: Thank you for your patience. Let me get back to you later today.
6/13: Email saying carrier is picking up on Monday (6/16)
6/13: Emailed and asked for a delivery date since it was to be shipped out today.
6/16: Emailed and asked if the refrigerator shipped and when was the deliver date.
7/28: Called and spoke to Brandee saying we submitted a chargeback with paypal and if she would pay the paypall chargeback. Brandee said that paypal closed their account due to the number of chargebacks. She will talk to Larry and call me back within 24 hours.
8/5: Called and mailbox full
8/5: Emailed them to say that since I have not heard back that I will begin legal proceedings and also contact the BBB, place reviews on every site I can find, and flag their craigslist ads for fraud as they continue to advertise products on at least 11 sites around the country collecting money without providing the product.
8/6: Called and mailbox full
8/9: Called and left message that I am not in a position to just throw away $2700 and pleaded for them to call back and refund my money (no call back)
This report was posted on Ripoff Report on 08/11/2014 10:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/west-coast-built-in-fridges/Molalla-Oregon-97038/west-coast-built-in-fridges-west-coast-built-in-fridges-WCBIF-SCAM-ALERT-They-STEAL-27-1168974. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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