• Report: #781743

Complaint Review: West Corporation

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  • Submitted: Tue, September 27, 2011
  • Updated: Sat, February 23, 2013

  • Reported By: Ex-West — Reno Nevada United States of America
West Corporation
1315 Financial Boulevard Reno, Nevada United States of America

West Corporation West Denies Unemployment Claims Reno, Nevada

*General Comment: WEST CORP, RENO, NV

*UPDATE EX-employee responds: Zeandra: In 4 months at West...

*UPDATE Employee: FOR ALL OF YOU WHO SUPPORT WEST CORP

*Consumer Comment: Of Course Criminals Love Reno

*REBUTTAL Individual responds: I LOVE RENO

*UPDATE Employee: STOP CRYING

*Consumer Comment: A Blighted Ghost-town and State

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West Corporation, Reno, NV - only the desperate need apply.  I was hired in 2009 and fired in 2011.  Made it almost 2 years.  The downside to the company is:  short breaks, short lunches, 1 bathroom break, but the most of all - IM's - new to West at this location - constantly pop up during a phone cal with a customer, they read "show empathy, show compassion", get 100% QA's - that is while they listen to your phone calls.  "Failure to comply with these rules will result in disciplinary action up to and including discharge".  These appeared on a daily, consistent basis.  After getting these POP UPS, how is one to handle the phone call, looking down the row to see if a supervisor or team lead is coming to walk you out the door?

Well, it happened to me.  I was given a 90 day warning because I had failed a few phone calls - remember they are recorded and you never know which ones they will listen to.  After signing my 90 day warning, I got hit again.  Fired.  I filed for unemployment, since I was not guilty of misconduct.  My unemployment claim was screwed up according to the rep I spoke with in Carson City, NV, she fixed it.  Now I was waiting for my claim to be approved.  It was - $254 per week, a meager existance.  Then, the night before I was supposed to get my direct deposit on my unemployment card, I checked the U website - it gave a code of QD - which means disqualied from unemployment.  How is that possible.  Yes, I did not provide the full scripting on a call after the 90 day warning, but how can you when your job is constantly threatened with IM threats during calls, which cause you to go the to bathroom and get sick?  I will be filing an appeal.  Watch out for West!

This report was posted on Ripoff Report on 09/27/2011 01:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/West-Corporation/Reno-Nevada-89502/West-Corporation-West-Denies-Unemployment-Claims-Reno-Nevada-781743. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 6Consumer 1Employee/Owner
Updates & Rebuttals

#1 General Comment

WEST CORP, RENO, NV

AUTHOR: reg69 - ()

I was a victim of WEST as well.  I was on unemployment WEST changed my training schedule 2 times.  WEST did not call and tell unemloyment it changed, so it got screwed up due to UI thought I was working and  got paid.  Now I have to wait for UI to call me.  Please do not bad mouth me.  Nevada Unemployment supports these people by sending poor souls to get sucked in. 

It was crowed and dirty in the building, they can lock the building down and you can not get out!!!!    I even told my unemployment personnel about the dates changed and he done nothing.  I had a friend that worked there and they fired her after training for NO reason!!!!!!   She worked at Customer Service for like 25 years.    WEST told me you may have a job one day and not the next. 

The goal is to get off unemployment  and work and stay off it!!  Not go back on it after several months.  $500 Bonus yeah right how many have got this bonus?  How many from Job Connect have survived?  I am just wanting to find out if its a bad or good company to work for?  I am not bad mouthing this is what happened to me.   Why is the turnover so high?  They were hiring 200 people but where do you put them?  All the desk were full.
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#2 UPDATE EX-employee responds

Zeandra: In 4 months at West...

AUTHOR: across the bridge - (U.S.A.)

Zeandra,

In 4 months at West in support of your claim of unethical practices do you agree there are over 20 areas a rep can be instantly fired for  (I call them 'nitpicking points') without at least a 'grace' period of reasonable time to correct it?  If there are any attorneys reading these posts, can you answer these questions in the context of legal rights of employees working in a city and state that is 'at will?'

* Are there any 'nitpicking' laws or precedent cases addressing such issues? The reason is that at West Corporation my observation of practices in their call centre at 1315 Financial Blvd., Reno, NV A new hire is not expressly told the full scope of the demands of the job to be done or the fact that the average hire will likely only last 3 to 6 months (all others who 'dog it through' and survive past 6 months can become supervisors thus releasing themselves from the daily pain of it.

* Are there any laws concerning on the job training? The reason I mention it is because the longer one is on the sales floor at West the more one learns about policies and procedures and more pressure is brought to keeping calls as short as possible which is next to impossible because the software they are using is clearly inadequate (lag time between screens to do what has to be done while' in call' can be several seconds to a minute or more & not infrequent complete technical malfunction throughout the whole building when each rep. must take the orders on a sheet that is turned over to the supervisor for later processing once the system is 'up')

* Are there any laws concerning newer employees and 'giving them a chance?' The reason I mention this is I saw many people whom I sat next to both as observing trainees and fellow employees be escorted out of the building never to be seen again with no explanation and to me they appeared not to fit the stereotype of a bad employee.
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#3 UPDATE Employee

FOR ALL OF YOU WHO SUPPORT WEST CORP

AUTHOR: zeandra - (United States of America)

I HAVE ONLY WORKED THIS JOB FOR FOUR MONTHS I WORKED 115 HR WORK WEEKS WHEN I FOUND OUT THIS JOB WAS FULL OF CRAP WAS WHEN I WAS 15 MINS LATE AND GIVING A STEP FOR SCHEDULE ADHERANCE EVEN THOUGH IT WAS STILL 100%. THE A**HOLES UP HERE TALKING ABOUT CRYING OVER WEST EITHER YOU SCREWED YOUR WAY TO THE TOP OR YOU GO TO WORK HIGH EVERYDAY BECAUSE NO PERSON IN THEIR RIGHT OR GOOD MIND BELIEVES THAT WEST IS ANYTHING MORE THAN A STEPPING STOOL TO SOMETHING BETTER EVEN PROSPECTIVE EMPLOYERS SAY IF YOU WORKED AT WEST AND SURVIVED YOU SHOULD EXCEL HERE. THE THINGS THEY DO AND THE WAY THEY TREAT THEIR EMPLOYEES IS UNETHICAL NOT REALIZING IF EVERYONE WERE TO QUIT AT ONCE THEY WOULD BE IMMEDIATELY SHUT DOWN WITH OUT ITS AGENTS WEST IS SH*T
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#4 Consumer Comment

Of Course Criminals Love Reno

AUTHOR: Jr - (USA)

Of Course Criminals Love Reno
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#5 REBUTTAL Individual responds

I LOVE RENO

AUTHOR: ILVRNO - (United States of America)

ANOTHER CRYING ABOUT WEST MABEY IF YOU WENT TO WORK AND NOT CALL IN ALL THE TIME U COULD HAVE KEPT YOUR  JOB SO STOP SMOKING THE PIPE AND GROW UP
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#6 UPDATE Employee

STOP CRYING

AUTHOR: ILVRNO - (United States of America)

STOP CRYING ABOUT WEST THEP PUT PEOPLE TO WORK AND THE REASON YOU ARE CRYING IS PROBLEY DUE TO YOU GETTING FIRED BECAUSE YOU WERE NOT A GOOD EMPLOYEE  AT WEST ALL YOU HAVE TO DO IS GO TO WORK BUT NO 85% OF YOU KNUCKLEHEADS COME TO WORK FOR A FEW DAYS GET ONE CHECK AND DONT COME BACK OR MOST OF YOU GET THAT CHECK AND THEN SMOKE IT AWAY
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#7 Consumer Comment

A Blighted Ghost-town and State

AUTHOR: Jr - (United States of America)

Reno and Nevada already have a bad reputation in the national media; a talk with home insurers confirms people and businesses are fleeing Reno and Nevada.  These shocking behaviors by Reno businesses give a further black-eye to Reno and Nevada which are increasingly becoming and known as A Blighted Ghost-town and State.  West Corporation has been notorious for years for their abuses yet have never been held acountable for their illegal and unethical behaviors.



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