- Report: #1171731
Report - Rebuttal - Arbitrate
Complaint Review: Western Carolina Softub
Western Carolina Softub891 B Patton Avenue Ashville, North Carolina USA
Western Carolina Softub Carolyn and David dishonest, mislead, Ashville North Carolina
*Author of original report: Responce
*REBUTTAL Owner of company: Customer Wants New Tub for Used Tub Price
*Author of original report: Responce
*REBUTTAL Owner of company: Manager of Western Carolina Softub
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lI found this business on Craigslist. My family and I were looking for a pre owned softub on July 19, 2014 I called him and David said they had a couple available. He sent me pics of the softub he had available in the color we wanted. We went over price back and forth. I told him we only had so much to spend of $2500.00 on a softub. We were looking for a softub 300 with 6 seater. I told him I needed it for my back because I had a major back surgery last year. I told him it had to be a 100 percent working tub with no problems because of my health condition. He said ok.
I asked for a warrenty to cover the tub incase any issues arise. They said yes they would give us a 12 MONTH WARRANTY. He told me he would drive it down to Florida included in the $2500.00 price. When they got here part of the price included a $300.00 delivery fee. David and Carolyn drove it down here on July 21st. When they brought it on the truck it was not in a box. Just had a cover over it in a regular personal truck in the back bed liner standing on its side. They took it out of the truck and rolled into my back yard. They set it up. As thy laid it down I did notice it had some wrinkles. He said the wrinkes needed to be pushed out as the water fills the tub. They filled it up. We went over the chlorne instructions. He told us the Chlorine needed to be at 5 on the stick. The jets ran fine and the lighting. I noticed long wrinkes in the inside liner from the first day before filling it with water. Carolyn ad David went over the instructions and the price and reciet. As they were leaving Caroln had told us they did not charge us a delivery fee. They talked about someone who they drove to Ohio to deliver one as well with no fee I should of said something at the time about the delivery fee since she though she did not charge us one.
But a few days into using the tub I noticed wrinkles a long the seams all the way around the tub and mold on the top lid underneith where the seam meets the outside liner.This was on July 30th. This happens to where the secod wrinkles started. All they way around the seam. I texted David severl times about this. He told me while I was at work we could exchange it for a new one with a differance of $1600.00. I had sent him several photos to how the wrinkles all the way around the tub and the concerns. We know the new ones ae $4100.00 right now on sale So he said we would only pay the differnce. We were happy to exchange at that point. David said he should not have over looked the mold under neith the top lid before he delivered it to us. He said to clean it with baking soda which did not help. I went to a pool place and they said to keep the chlorine at no more then a 3 because of the liner. So David gave us wrong instructions on the chlorine level. We kept the level at the right levels since then. But the inside liner looks like they had replaced it because of the long wrinkles in the tub and the top outside skin seems looks like mushrooms. I think there is problems with the lid. David said he would see if he could send me a new one and never called me back. I left 2 messages and finally I called Carolyn and spoke to her.
I called softub and spoke to someone directly. He said the softub should not be making the issues we have only two weeks after deivery. He said it was better to get a new one ut based on our decision. We could not afford a new one at the time But until these issues arised we were going to bite the bullet and just get a new one. David and Carolyn obviously knew there was a problem with the tub and not from us becasue they are willing to exchange it for a new one. We were going to pay the $1600.00 to get a new one. Then Carolyn wanted to argue with me to charge me ANOTHER delivery fee and sales tax. I told her that was not fair of her to charge us the tax and delivey fee. I have a doctors not stating I do not pay sales tax on a jacuzzi for Theropy for my back. Since we already paiad a delivery fee we should not have to pay another one since this was not our fault and because we have a 12 month warranty. Softub direct is not charging delivery fees to Florida and sales tax right now with doctor notes. I called Softub and thats what they told me from Softub Direct. The whole point is they brough us a bad tub, gave us bad instructions, and wanted to charge us even more money for a new one. We were trying to be reasoable with her but Carolyn has not been
Then on top of it, I paid $2500 cash for the Softub when they got here. David said cash only. If this is a reputable business, they should of charged us on a debit or credit card. If we had to pay the $1600.00 for a new one we would of been happy. $4100-$2500.00 already equals $1600.00.
This report was posted on Ripoff Report on 08/22/2014 07:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Western-Carolina-Softub/Ashville-North-Carolina-28806/Western-Carolina-Softub-Carolyn-and-David-dishonest-mislead-Ashville-North-Carolina-1171731. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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