- Report: #1002269
Complaint Review: western dental
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| western dental 1701 watt avenue
sacramento, California United States of America |
|
western dental extremely rude and disrespectful. Racist comment, and refused to hear a word from me. sacramento , California
*UPDATE Employee: Reply from Western Dental Services
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I have been taking both my daughters to western dental on Watt avenue in sacramento for about a year now. We've have many conflicts with the staff. They have given my daughters appointments at 12:00pm and when we show up, they tell us its not at 12 its at 4:00 or its the wrong day and when we show them our appointment card with the date and time written on it instead of apologizing for THEIR mistake they say things like "well i dont know who gave you this but its not right and you're gonna have to come back later". Also when they do manage to give us the right date and time they HARDLY EVER put her chart in until we see many patients go in before us and we have to REMIND THEM we have been there for an hour or so.
Once again they forgot to put my daughters chart in, so we asked them and it turned into a discussion between the receptionist and my daughter. My daughter then asked to speak with the manager so this situation would be cleared up and the manager acted extremely rude telling her it was HER fault for being rude when she had not even asked her what had happened or what my daughters complain was. She then proceeded to tell her that "IF SHE DIDNT LIKE IT THERE, she was going to make an appointment to remove her braces". We paid for the service in FULL!! she also told her that she would not be able to be seen in any other western dental.
I called western dental and asked to speak to her SEVERAL times but every time she would judge me as a parent and hang up on me without letting me get a word in. The times she did speak to me, She was very rude and told me the way i had raised my daughters was probably why they were so "disrespectful". I was speaking to her in spanish as it is my first language and she started to tell me a bunch of disrespectful comments and at the end added "did you understand me? do you get english?" that was very racist as i had NOT made any comment that personally disrespected her as a person AT ALL!
Once again they forgot to put my daughters chart in, so we asked them and it turned into a discussion between the receptionist and my daughter. My daughter then asked to speak with the manager so this situation would be cleared up and the manager acted extremely rude telling her it was HER fault for being rude when she had not even asked her what had happened or what my daughters complain was. She then proceeded to tell her that "IF SHE DIDNT LIKE IT THERE, she was going to make an appointment to remove her braces". We paid for the service in FULL!! she also told her that she would not be able to be seen in any other western dental.
I called western dental and asked to speak to her SEVERAL times but every time she would judge me as a parent and hang up on me without letting me get a word in. The times she did speak to me, She was very rude and told me the way i had raised my daughters was probably why they were so "disrespectful". I was speaking to her in spanish as it is my first language and she started to tell me a bunch of disrespectful comments and at the end added "did you understand me? do you get english?" that was very racist as i had NOT made any comment that personally disrespected her as a person AT ALL!
This report was posted on Ripoff Report on 01/23/2013 08:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/western-dental/sacramento-California-95825/western-dental-extremely-rude-and-disrespectful-Racist-comment-and-refused-to-hear-a-wo-1002269. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Reply from Western Dental Services
AUTHOR: Western_Dental_Services - (United States of America)
SUBMITTED: Tuesday, March 05, 2013
We read your comment and are sorry to hear that you had an unfortunate experience at one of our locations. Delivering a great patient experience is of the utmost importance to Western Dental. We always appreciate comments so that we can continue to improve our organization and deliver the best care and services. Please contact us at (800) 992-3366 during our regular business hours (Mon - Fri 8:30am - 5:00pm) so that we can look into the details of your concerns and take the appropriate action to make matters right. We look forward to assisting you.
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