- Report: #1002269
Report - Rebuttal - Arbitrate
Complaint Review: western dental
western dental1701 watt avenue sacramento, California United States of America
western dental extremely rude and disrespectful. Racist comment, and refused to hear a word from me. sacramento , California
*UPDATE Employee: Reply from Western Dental Services
Once again they forgot to put my daughters chart in, so we asked them and it turned into a discussion between the receptionist and my daughter. My daughter then asked to speak with the manager so this situation would be cleared up and the manager acted extremely rude telling her it was HER fault for being rude when she had not even asked her what had happened or what my daughters complain was. She then proceeded to tell her that "IF SHE DIDNT LIKE IT THERE, she was going to make an appointment to remove her braces". We paid for the service in FULL!! she also told her that she would not be able to be seen in any other western dental.
I called western dental and asked to speak to her SEVERAL times but every time she would judge me as a parent and hang up on me without letting me get a word in. The times she did speak to me, She was very rude and told me the way i had raised my daughters was probably why they were so "disrespectful". I was speaking to her in spanish as it is my first language and she started to tell me a bunch of disrespectful comments and at the end added "did you understand me? do you get english?" that was very racist as i had NOT made any comment that personally disrespected her as a person AT ALL!
This report was posted on Ripoff Report on 01/23/2013 08:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/western-dental/sacramento-California-95825/western-dental-extremely-rude-and-disrespectful-Racist-comment-and-refused-to-hear-a-wo-1002269. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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