• Report: #276763

Complaint Review: Western General (Extended Warranty Service)

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  • Submitted: Tue, October 02, 2007
  • Updated: Wed, November 21, 2007

  • Reported By:Mesa Arizona
Western General (Extended Warranty Service)
5230 Las Virgenes Calabasas, California U.S.A.

Western General (Extended Warranty Service) Coverage Plan Rip-off Calabasas California

*UPDATE Employee: Company Response

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In April of 2007 my partner and I purchased a pre-owned vehicle, and of course decided to play it safe and purchase an extended warranty. So we discussed our options with the finance manager and decided to go with the Gold plus plan, one under the highest plan available (platinum)- The cost of this plan was an additional $2600, which we figured would be worth the money to cover the vehicle for another 3 years bumper to bumper.

Now August 2007 - we had to take in our vehicle for a fuel pump, which according to our contract is covered by the gold plus plan. To our surprise the GMC repair office called and told us that the Claims department denied the service because we only have a Silver plan, and that plan covers CRAP!!

So now we are in a huge dilemma, we pull our contract to find that the finance manager at the Dealership, Power Nissan in Tempe, AZ, didn't mark a box to show which plan we had purchased. Yet it does show we paid $2600 for a 3yr 45,000 mile extended warranty. I called Western General and they requested that I fax a copy of my contract and they would call me back. Over 2 weeks later I still had heard nothing from Western General. So I attempt to call them back and they had no recorded of me calling or record of any fax. I asked multiple people since then what I can do and no one has an answer. No one can tell me what the plans cost and I continue to get a run a round

SO I went to the dealership yesterday and fought with the new finance manager (since the original guy no longer works for them) and their copy didn't have the box marked either, but the request form that is sent to Western General had the silver package marked. ???? The finance rep. got on the phone with Western General to inform them of a mistake that had been made. After about 30mins, we were told that "from here forward you are now under the Gold plus plan." And that Western General would 'GOODWILL' the service that needed to be preformed on our vehicle. The finance rep said to have Brown & Brown (GMC) service call him with the estimate and he would contact Western General to have the work completed.

Thinking that everything has been cleared up and made right, to my surprise I received another call today from the (GMC) Service department stating that Western General is not approving the claim because the work that needs to be done is more that they expected. SO I am rather confused, If I purchase a Gold plus plan, (bumper to bumper warranty) and the Fuel pump and cluster board are included on the items that are eligible to be repaired and they deny my claim what am I to do. SO I guess Im off to fight with the dealership once again after work...Wish me

MY ADVICE *** DO NOT BUY EXTENDED WARRANTIES THRU WESTERN GENERAL, they are a nightmare company that will never give an honest straight answer.

Ms unhappy
Mesa, Arizona
U.S.A.

This report was posted on Ripoff Report on 10/02/2007 03:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Western-General-Extended-Warranty-Service/Calabasas-California-91302/Western-General-Extended-Warranty-Service-Coverage-Plan-Rip-off-Calabasas-California-276763. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

Company Response

AUTHOR: Western General Dealer Services - (U.S.A.)

We hope this response can bring some clarity to the delay Ms. A--- experienced in the processing of her claim. The original Service Contract submitted by the selling dealer was for Silver Plan coverage.

Apparently the dealer and Ms. A--- had agreed to upgrade the coverage to the Gold Plus Plan. However, neither Mr. A--- nor the dealership communicated the upgrade in coverage to our company. Therefore, when the repair shop filed a claim under Ms. A---'s Service Contract, it was adjusted based on Silver Plan coverage. It was not until the selling dealer was contacted that we learned of the upgrade to Gold Plus Plan coverage. We then made contact with the repair shop and issued authorization for the claim. We know of no delay due to the price of the repairs, since the amount requested was paid in full, minus Ms. A---'s $50 deductible.

Ken Harrington
Customer Relations Supervisor
Western General Dealer Services
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