• Report: #1124296

Complaint Review: Western Union

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  • Submitted: Mon, February 17, 2014
  • Updated: Mon, February 17, 2014

  • Reported By: Weewilly — Lamy New Mexico
Western Union
4350 Airport Rd. Santa Fe, New Mexico USA

Western Union Speedy Loan #2Wells Fargo Bank ,downtown, Grand Junction, Colorado Charged to cash M.O.,check. on own bank Santa Fe New Mexico

*Author of original report: Misinformation by employee

*General Comment: Cashing "On us" checks...

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I have a mail-order business and received a Western Union money order for $60.00 The company was authorized as an agent by Western Union/Wells Fargo to cash the money order.

The Wells Fargo/Western Union agent tried to charge me $7.00 to cash the M.O. drawn on its own bank which issued it, Wells Fargo, so I was outraged. The agent pointed to a sign on the wall which said that they charged 10 percent to cash the money order.

The money order was purchased from Western Union by my customer. Where company in Santa Fe is an agent of Western Union it is unethical to charge the recipient just to get his cash since they have already been paid by the purchaser.

It states right on top the M.O. that it is payable by Wells Fargo Bank (downtown) of Grand Junction, Colorado.

 Western Union seems to be a smarmy mafia-type operation, which preys on poor Mexican immigrants in Santa Fe.


This report was posted on Ripoff Report on 02/17/2014 04:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/Western-Union/Santa-Fe-New-Mexico-87507/Western-Union-Speedy-Loan-2Wells-Fargo-Bank-downtown-Grand-Junction-Colorado-Charged-1124296. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Misinformation by employee

AUTHOR: Weewilly - ()

When I  asked your employee if I could deposit the check into my account and get payment, she said she "didn't know". That is clearly a lie from an employee of a bank, to know nothing of bank policies, and conflicts clearly with what you are saying now.

 

I am familiar with loan shark operations, where they locate themselves conveniently in a sort of "ghetto", in this case of Mexican immigrants, so you charge them preposterous fees to send money to their relatives, and loan them money at exhorbitant interest rates.

 

Granted, in New Mexico, these exhorbitant interest rates are probably "legal", certainly not "ethical", but I can hardly imagine your agents in Mexico charging a receiver $60.00 for cashing a M.O. for $600.00 from their relatives, but I'll bet that the fee is much larger in Mexico.

 

I can clearly see that Western Union/Wells Fargo employees their agents to try to clean up the complaints against them which from people who have been burned.

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#2 General Comment

Cashing "On us" checks...

AUTHOR: Striderq - ()

If the person cashing the check (you) does not have an account with the bank the check is drawn on, then the bank will charge a fee to cash it. Wells, BOA, USAA, every financial institute that I know of charges this fee for non-customers. You have options to avoid the fee: open an account with the bank or cash the check/money orger through your account/bank/credit union. Inconvenient yes but not a rip off.

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